Pls Help Me On Materials On Training Managers On Customer Retention

Hi All,
This is Debanjan I am working as a Management Trainee HR in an automobile company. My boss has asked me to prepare a project on "Training managers on Customer Retentionin automobile industry." I am not finding enough materials on this topic. If any one can help me please.....
With Regards
Debanjan Acharya
8th July 2010 From India, Durgapur

Dear Debanjan,

I conduct training programme on "Customer Complaints to Customer Compliments" or "Managing Customer Complaints for Business Excellence".

My services on paid one. Please obtain permission from your management for conducting in-house training programme. In the programme, I will prove how your company was leaking revenue because of poor handling customer complaints.

To make you aware of my training activities, I have attached my Training e-Brochure to this post.

It would be my pleasure to conduct training for your company staffs.

Thanks,

Dinesh V Divekar
Management & Behavioural Training Consultant






Hi All,
This is Debanjan I am working as a Management Trainee HR in an automobile company. My boss has asked me to prepare a project on "Training managers on Customer Retentionin automobile industry." I am not finding enough materials on this topic. If any one can help me please.....

With Regards
Debanjan Acharya
8th July 2010 From India, Bangalore

Attached Files (Download Requires Membership)

Management and Behavioural Training e-Brochure (Revised).doc (62.5 KB, 207 views)

Usually I do not spoon-feed. Have you tried searching the web? I found this searching using key terms from your title. Behavioral Modeling: High ROI Customer Marketing
Have a nice day.
Simhan
A retired academic in UK
8th July 2010 From United Kingdom