We have core or generic competencies well established in my company. We want to also have technical or job competencies. Any ideas how to develop these?
From Malaysia, Kajang
From Malaysia, Kajang
Hi Monica
Technical or job related competecnies.
you need to have clearly defined job descriptions and role definitions.
The JD will clearly indicate the qualification and kind of knowledge/experience the personnel will bring into table
Usiing the BEI, questionnaire as well as descriptions and directions from top management etc will enable you to find the competencis required to perform the role
Some of the competencies would be overlapping with the generic or core competencies of the organizations.
Domain expertise and specific skills ( for eg: US GAAP or auditing skills for a finance professional, HR systems and programs knowledge coupled with interpersonal skills(generic !) for HR professionlas etc) are to be identified -
The crux is your Job / role specification and definition - why this role exits? What is the relevance of this role ? What is expected out of this role etc?
I had tried to convey my ideas..................
Regards
Rajesh B
Valuelanes
Bangalore
9845841000
From India, Bangalore
3Technical or job related competecnies.
you need to have clearly defined job descriptions and role definitions.
The JD will clearly indicate the qualification and kind of knowledge/experience the personnel will bring into table
Usiing the BEI, questionnaire as well as descriptions and directions from top management etc will enable you to find the competencis required to perform the role
Some of the competencies would be overlapping with the generic or core competencies of the organizations.
Domain expertise and specific skills ( for eg: US GAAP or auditing skills for a finance professional, HR systems and programs knowledge coupled with interpersonal skills(generic !) for HR professionlas etc) are to be identified -
The crux is your Job / role specification and definition - why this role exits? What is the relevance of this role ? What is expected out of this role etc?
I had tried to convey my ideas..................
Regards
Rajesh B
Valuelanes
Bangalore
9845841000
From India, Bangalore
Dear Rajesh, Thks very much for your ideas....problem is our JDs are incomplete / outdated! Any other ideas anyone?
From Malaysia, Kajang
From Malaysia, Kajang
Hi Monica,
I am a new member and I just came across your posting. It may be too late but I thought I would share my thoughts anyway.
I agree that job descriptions can be a good place to start. The problem is they are often outdated, as you indicated they are at your company. So the best way to identify competencies that are specific to a job is by meeting with subject matter experts. These are people who perform the job on a daily basis. There are many different ways you can collect information from them. You can:
-conduct one-on-one interviews,
-conduct group interviews,
-conduct focus groups,
-have them complete surveys,
-shadow them while they are performing their job.
It's best to gather information through two different methods to make sure it's comprehensive and accurate. It is also good to meet with the managers of the subject matter experts to gather more information about the jobs.
This can be a time consuming process but your results will be valid and reliable.
I hope this helped you.
Lauren
From United States,
I am a new member and I just came across your posting. It may be too late but I thought I would share my thoughts anyway.
I agree that job descriptions can be a good place to start. The problem is they are often outdated, as you indicated they are at your company. So the best way to identify competencies that are specific to a job is by meeting with subject matter experts. These are people who perform the job on a daily basis. There are many different ways you can collect information from them. You can:
-conduct one-on-one interviews,
-conduct group interviews,
-conduct focus groups,
-have them complete surveys,
-shadow them while they are performing their job.
It's best to gather information through two different methods to make sure it's comprehensive and accurate. It is also good to meet with the managers of the subject matter experts to gather more information about the jobs.
This can be a time consuming process but your results will be valid and reliable.
I hope this helped you.
Lauren
From United States,
Hi Lauren, Never too late! Thks very much for your suggestions. Looks like I have my work cut out for me! Monica
From Malaysia, Kajang
From Malaysia, Kajang
hey monica... try reachin ajmal mirza...he has good database on him...he cld provide sme help.... regards scare_crow
From India, Mumbai
From India, Mumbai
Hi Monica... Please mention the type of industry , otherwise the answer would be generic which will not help you much... Will definate try to assist, if I get that detail..
From India, Ahmadabad
From India, Ahmadabad
Thks Scarecrow, for the suggestion.
Dear Ajmal, I am in the automobile industry. The key areas are in sales and after sales (servicing of cars) although we would also be looking into all the related support functions like marketing / branding, logistics and distribution, IT, HR etc.
Any help would be of grrrreat help...thks!
From Malaysia, Kajang
Dear Ajmal, I am in the automobile industry. The key areas are in sales and after sales (servicing of cars) although we would also be looking into all the related support functions like marketing / branding, logistics and distribution, IT, HR etc.
Any help would be of grrrreat help...thks!
From Malaysia, Kajang
Hi Monica
Am little busy right now, so have only been able to find some information for Sales person / Manager of a Car Dealership.... Will try to include some more at weekend... In case i forget ... remind me
Auto Sales & Leasing Executive
- Qualify and consult effectively with your leads and clients;
- Select and present vehicles that meet the customers' needs;
- Build excitement and make closing simple with an effective demonstration drive;
- Overcome objections, close the sale and provide effective follow-up service
You can quantify the following for the Specific job [may be with scaleing method]
* Meet and greet customers professionally
* Qualify and consult effectively
* Select and present a car that meets the customers needs
* Fully demonstrate the car
* Deal effectively with objections
* Negotiate and close successfully
* Deliver the car on a positive note
* Provide effective follow-up
Automotive Business Manager
* Explain and demonstrate financial and leasing advantages to customers.
* Understand the legal obligations of the dealership and consumer protection legislation.
* Use industry software to present financing options to customers.
* Keep the deal alive if financing is less than straightforward.
* Sell extended warranties, credit protection, and other profit-generating products.
* Interact with the lending and financial institutions.
You can quantify the following for the Specific job [may be with scaleing method]
* Legalities
* Disclosure
* Cash conversions
* Bank conversions
* Selling techniques for extended service contracts, Pro-packs and insurance
* Advanced computer techniques
* Financing versus leasing
* Keeping the deal alive
* Paper transactions
* Lender rapport
From India, Ahmadabad
Am little busy right now, so have only been able to find some information for Sales person / Manager of a Car Dealership.... Will try to include some more at weekend... In case i forget ... remind me
Auto Sales & Leasing Executive
- Qualify and consult effectively with your leads and clients;
- Select and present vehicles that meet the customers' needs;
- Build excitement and make closing simple with an effective demonstration drive;
- Overcome objections, close the sale and provide effective follow-up service
You can quantify the following for the Specific job [may be with scaleing method]
* Meet and greet customers professionally
* Qualify and consult effectively
* Select and present a car that meets the customers needs
* Fully demonstrate the car
* Deal effectively with objections
* Negotiate and close successfully
* Deliver the car on a positive note
* Provide effective follow-up
Automotive Business Manager
* Explain and demonstrate financial and leasing advantages to customers.
* Understand the legal obligations of the dealership and consumer protection legislation.
* Use industry software to present financing options to customers.
* Keep the deal alive if financing is less than straightforward.
* Sell extended warranties, credit protection, and other profit-generating products.
* Interact with the lending and financial institutions.
You can quantify the following for the Specific job [may be with scaleing method]
* Legalities
* Disclosure
* Cash conversions
* Bank conversions
* Selling techniques for extended service contracts, Pro-packs and insurance
* Advanced computer techniques
* Financing versus leasing
* Keeping the deal alive
* Paper transactions
* Lender rapport
From India, Ahmadabad
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