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Rajat Joshi
100

Hi Pooja,
Answer:
Closing a vacany - yes..
Suggest choose metrics on activities which are critical - like servicing internal customers in terms of their queries( we had a metric on any query or disbursement of expense bills of employees or C&B matters etc were defined and measured on monthly basis.Follow KISS method !!
The metrics i had suggested is given as attachment below.
Too many metrics would lead to chaos- pick and choose the essential ones which matter truly matters keeping you close to the customer( in your case internal customer).
Cheerio
Rajat

From India, Pune
Attached Files (Download Requires Membership)
File Type: doc metrics-intangibles.doc (189.5 KB, 455 views)

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