IBM Daksh Review
Upside:
• People in non-voice jobs have a little peace in their lives when compared to those on calls
• The food court offers average-rated food
• You get your final settlement on time after quitting
• Good back-up (wheelchairs & ambulance) in case of medical emergencies (especially when overtime causes stress-attacks)
Flipside
• You’re lucky if you live close-by to the office because there are perpetual cab-driver strikes
• Everyday is fire-fighting as soon as you reach work. Chaos is IBM's signature style
• The HR is very deceptive about your salary break-up. They have the galls to lie on paper!!!
• Peers will stoop to any level to put you down… even if it means hiding your stationary and MoMs out of sight (They won’t even let you use the office phone if they are sitting near it!)
• There's not much time you can afford to spend with your team because of loads of redundant paper-work. Their technology, systems, applications & procedures are all deliberately complex (like working around your head just to touch your nose)
• Team managers get no decision-making powers or feeling of ownership. You are just a mute watcher when your team really needs you.
• Unrealistic expectations and deadlines (You’ll be 3 months behind schedule on your first day). No exceptions will be made unless you boot-lick (Ass-lickers will be given 1st preference)
• Team managers must also double-up as peons and sometimes even as house-keeping laborers (because you will not only maintain 3 files of nondescripts for each team member but will also be clearing up the paper-cups & candy wrappers from their desks after work hours)… This is compliance. No kidding!
• Team managers will also act as carpenters in case their desk drawers are broken or vandalized (this is a daily affair) and fix up the damaged furniture because after all... it’s compliance you see
• And yes, nobody gives a damn if you can’t spend time in team-development or coaching. They still expect you to do the same amount of ‘documented call-monitoring and feedback’ that a regular QA analyst is supposed to… This is part of your KRI so NEVER mess it up. Still wondering if you are a manager or an analyst? Ever heard of the term “gadha”?
• So you thought you were done for the day? Well, we have daily meetings that last up to 4 hours and they always start when the last team is about to log off.
• Don’t even dare to plan for the weekend… you are expected to be at work for no specific requirement.
• And no… please don’t portray yourself as confident and energetic. The management will only tolerate people who like to get yelled at and hang their heads in shame while they are still wondering what went wrong.
Note to the management:
• Treat us like humans. It'll help you reduce attrition.
• Greed is not good. Employees will work overtime only when you pay them for it as promised.
• Making employees sign warning letters cannot be called “Performance Improvement Plan” (Nobody likes to work with a gun to their head. One mistake and… BANG!)
• We can’t plan when we’ll fall sick or when our near ones will die… just like how you can’t do the same.
From India, Bangalore
Upside:
• People in non-voice jobs have a little peace in their lives when compared to those on calls
• The food court offers average-rated food
• You get your final settlement on time after quitting
• Good back-up (wheelchairs & ambulance) in case of medical emergencies (especially when overtime causes stress-attacks)
Flipside
• You’re lucky if you live close-by to the office because there are perpetual cab-driver strikes
• Everyday is fire-fighting as soon as you reach work. Chaos is IBM's signature style
• The HR is very deceptive about your salary break-up. They have the galls to lie on paper!!!
• Peers will stoop to any level to put you down… even if it means hiding your stationary and MoMs out of sight (They won’t even let you use the office phone if they are sitting near it!)
• There's not much time you can afford to spend with your team because of loads of redundant paper-work. Their technology, systems, applications & procedures are all deliberately complex (like working around your head just to touch your nose)
• Team managers get no decision-making powers or feeling of ownership. You are just a mute watcher when your team really needs you.
• Unrealistic expectations and deadlines (You’ll be 3 months behind schedule on your first day). No exceptions will be made unless you boot-lick (Ass-lickers will be given 1st preference)
• Team managers must also double-up as peons and sometimes even as house-keeping laborers (because you will not only maintain 3 files of nondescripts for each team member but will also be clearing up the paper-cups & candy wrappers from their desks after work hours)… This is compliance. No kidding!
• Team managers will also act as carpenters in case their desk drawers are broken or vandalized (this is a daily affair) and fix up the damaged furniture because after all... it’s compliance you see
• And yes, nobody gives a damn if you can’t spend time in team-development or coaching. They still expect you to do the same amount of ‘documented call-monitoring and feedback’ that a regular QA analyst is supposed to… This is part of your KRI so NEVER mess it up. Still wondering if you are a manager or an analyst? Ever heard of the term “gadha”?
• So you thought you were done for the day? Well, we have daily meetings that last up to 4 hours and they always start when the last team is about to log off.
• Don’t even dare to plan for the weekend… you are expected to be at work for no specific requirement.
• And no… please don’t portray yourself as confident and energetic. The management will only tolerate people who like to get yelled at and hang their heads in shame while they are still wondering what went wrong.
Note to the management:
• Treat us like humans. It'll help you reduce attrition.
• Greed is not good. Employees will work overtime only when you pay them for it as promised.
• Making employees sign warning letters cannot be called “Performance Improvement Plan” (Nobody likes to work with a gun to their head. One mistake and… BANG!)
• We can’t plan when we’ll fall sick or when our near ones will die… just like how you can’t do the same.
From India, Bangalore
Hi Rebellish That is some feedback, phew !! .. are you part of this grill ?? which centre you mentioning Pune, Bangalore, Kolkata ??
From Kuwait, Salmiya
27From Kuwait, Salmiya
Hussain, this is definitely Bangalore’s IBM Daksh - the worst company i’ve ever worked in. I’ve been thru all this sh** myself. Trust me!
From India, Bangalore
From India, Bangalore
Definitely IBM Daksh Bangalore. No Idea on how it is in Pune. But considering their reputation I don’t think it would be any different.
From India, Bangalore
From India, Bangalore
Hi Friends
All BPOs are more or less like that. I have worked in a BPO as well as recruited for BPO clients, or so we call it "ITes" I have had hellish experience too, dealing with Candidates from this industry. I dont know whats with this industry. From management, work culture, candidates all are unprofessional and disorganized.
I find the concept of BPO so good and growth oriented but the reality is sad and depressing. The level of Politics, back stabbing, ditching, pressurising, Inhumane treatment, favoritism is so extreme its get frustrating and unbearable apart from Physical stress it causes due to night shifts and excessive calling.
From Kuwait, Salmiya
All BPOs are more or less like that. I have worked in a BPO as well as recruited for BPO clients, or so we call it "ITes" I have had hellish experience too, dealing with Candidates from this industry. I dont know whats with this industry. From management, work culture, candidates all are unprofessional and disorganized.
I find the concept of BPO so good and growth oriented but the reality is sad and depressing. The level of Politics, back stabbing, ditching, pressurising, Inhumane treatment, favoritism is so extreme its get frustrating and unbearable apart from Physical stress it causes due to night shifts and excessive calling.
From Kuwait, Salmiya
By seeing this thread and its following up comments, I think I am royally escaped. Because I was planned to join in BPO industry after leaving the Armed Forces. Thank God I have not opted for it and got opportunity to work in Construction Industry. (This is also almost same type, but somehow manageable and within my tollerance level.)
From India, Kumbakonam
From India, Kumbakonam
Guys, this is just the tip of the iceberg. U will love BPOs if you are a fair-skinned pretty-young-thing who will do anything for a promotion or a decent hike. If you live by Gandhigiri, IBM Daksh will ensure that you quit or commit suicide.
I mean, who likes to work 14hrs daily 5 days a week just because someone missed out your name while arranging cabs.. or just because the drivers won't let you step out when there is a strike?
Have you seen colleagues who take 5-hour breaks daily and come back to the board meeting to say how hard they slogged their ass?
Have you seen team leads who cant maintain discipline and integrity in the team coz they are busy eating out at the food court when their team needs them the most?
IBM is a place where team leads need more vigilance than their subordinates. I'm ashamed I even worked there.
From India, Bangalore
I mean, who likes to work 14hrs daily 5 days a week just because someone missed out your name while arranging cabs.. or just because the drivers won't let you step out when there is a strike?
Have you seen colleagues who take 5-hour breaks daily and come back to the board meeting to say how hard they slogged their ass?
Have you seen team leads who cant maintain discipline and integrity in the team coz they are busy eating out at the food court when their team needs them the most?
IBM is a place where team leads need more vigilance than their subordinates. I'm ashamed I even worked there.
From India, Bangalore
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