Call Handling - Doc Download

Dear Friends,
I would like to get some information probably a ppt or reading material on the phases of a professional call. Also am looking for videos on call handling skills. Apreciate your support and help.
Many Thanks
John
3rd January 2011 From India, New Delhi

Dear John, Greetings!! There is a lot of material at citehr, need a refine search for ur needs, try this else contact me for further help if required.
3rd January 2011 From India, Delhi

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telephone handling.doc (68.0 KB, 1201 views)

Dear friends,
Currently i am working as a HR in small software company. I am a fresher, have no experience in management field. Can anyone help me how to handle the calls from recruitment/consultancy side.
Thanks in advance
Regards,
Hellen
3rd September 2012 From India, Madras