Dear all
I want to share with new Training Managers, the below flow chart ( probably it should help them), HOW TO IDENTIFY TRAINING NEEDS in a hotel. The below are all the sources from where needs can be identified, measured, and training plans can be developed. You may find many more, but these are the most popular
IDENTIFYING TRAINING NEEDS IN HOTEL
generic needs for every employee
others
Chaffeur Training, Conceirge Training, Check In & Check out, Escorting, Message handling, PMS(fidelio,Opera), Complaint handling, Billing etc
Brand-New Staff Orientation
New technology/ machinery
FRONT OFFICE
Voice of Customer
Department Skill Training Programs
Fire & Evacuation Training
F&B operations Receiving and escorting guests, Menu & Beverage knowledge, Skill training(service of bev,food,cig etc), handling special situtations, Food Safety knowledge, Product knowledge and specifications
Exit Interviews Analysis
Product related data
Process related data
People related data
Food Safety/HACCP Training ( for food handlers)
KITCHEN / STEWARDING
Work Accidents Analysis
MANAGEMENT ROLE
QUALITY MANAGER ROLE
QUALITY MANAGER ROLE
Health & Safety Training
HOUSE KEEPING
Food knowledge, Menu and Bev knowledge, Food Safety &HACCP awareness, Product specifications, dept systems and procedures, Chemical knowledge, cleaning techniques, risk assessmetn
Management Feed back
Brand related training programs
OTHERS DEPARTMENTS
Log Books
Supervisory Skills Programs
room knowledge, room and bathroom cleaning methods, trolley set up, soft skills, greeting guests, handling key cards, security procedures, lost and found etc
Train the Trainer for Dept Trainers
Brand Standards
Product related standards Process related standards People related Standards
From India, Secunderabad
57I want to share with new Training Managers, the below flow chart ( probably it should help them), HOW TO IDENTIFY TRAINING NEEDS in a hotel. The below are all the sources from where needs can be identified, measured, and training plans can be developed. You may find many more, but these are the most popular
IDENTIFYING TRAINING NEEDS IN HOTEL
generic needs for every employee
others
Chaffeur Training, Conceirge Training, Check In & Check out, Escorting, Message handling, PMS(fidelio,Opera), Complaint handling, Billing etc
Brand-New Staff Orientation
New technology/ machinery
FRONT OFFICE
Voice of Customer
Department Skill Training Programs
Fire & Evacuation Training
F&B operations Receiving and escorting guests, Menu & Beverage knowledge, Skill training(service of bev,food,cig etc), handling special situtations, Food Safety knowledge, Product knowledge and specifications
Exit Interviews Analysis
Product related data
Process related data
People related data
Food Safety/HACCP Training ( for food handlers)
KITCHEN / STEWARDING
Work Accidents Analysis
MANAGEMENT ROLE
QUALITY MANAGER ROLE
QUALITY MANAGER ROLE
Health & Safety Training
HOUSE KEEPING
Food knowledge, Menu and Bev knowledge, Food Safety &HACCP awareness, Product specifications, dept systems and procedures, Chemical knowledge, cleaning techniques, risk assessmetn
Management Feed back
Brand related training programs
OTHERS DEPARTMENTS
Log Books
Supervisory Skills Programs
room knowledge, room and bathroom cleaning methods, trolley set up, soft skills, greeting guests, handling key cards, security procedures, lost and found etc
Train the Trainer for Dept Trainers
Brand Standards
Product related standards Process related standards People related Standards
From India, Secunderabad
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