Hi All, Happy morning to you. Please assist me how to improve the skills of a Quality executive like me. Knowledge about systems and well as if any training should be undergone. Kindly suggest.
From India, Madras
1From India, Madras
Good morning Suganya,
Please give us more details about your qualifications and the nature of the industry, what you aspire to do, etc., and your responsibilities to guide you.
Please search the web to find out what courses are available.
Have a nice day.
Simhan
From United Kingdom
Please give us more details about your qualifications and the nature of the industry, what you aspire to do, etc., and your responsibilities to guide you.
Please search the web to find out what courses are available.
Have a nice day.
Simhan
From United Kingdom
Hi Sir,
Thankyou for your response. I work in BPO where there are different voice and non voice process. Callcenter,Email process and live chat process. I am taking care of Quality part where we audit these process with quality parameters and score them and give feedback to the Customer Support Representatives. I lead of team of 6. I would like to show my efficiency in drilling down the errors of the process and increase the quality percentage.
From India, Madras
Thankyou for your response. I work in BPO where there are different voice and non voice process. Callcenter,Email process and live chat process. I am taking care of Quality part where we audit these process with quality parameters and score them and give feedback to the Customer Support Representatives. I lead of team of 6. I would like to show my efficiency in drilling down the errors of the process and increase the quality percentage.
From India, Madras
Find answers from people who have previously dealt with business and work issues similar to yours - Please Register and Log In to CiteHR and post your query.
Quality-prophet _485.pdf
Quality Standards for ISO.doc