Quality Evaluation Form - Doc Download

hello,
I am posting this thing for the second time.
I am working in an international call center and I am looking for a quality evaluation form.
I want to include parameters like : convincing ability
Presenting skills
Opening call
Closing call
wrap up time
Voice modulations
Accent/Pronunciations
It would be good if i get to see some sample quality evaluation forms that are used in the call centers.
Thanks and regards,
Ayona
9th May 2008 From India, Delhi

hello, I am still waiting for your suggestions, can anybody please throw light on this matter?
10th May 2008 From India, Delhi

i need a quality evaluation form..its for a call centre.i saw abhisheks but that is not something im looking for. something more simple that can grade intro, opening,pitch,closing and rebuttals. if someone has one ,can i have a look at it just to get an idea of how i can make one. thankyou.
8th January 2009 From Pakistan, Islamabad

It would immensely help to give a reply, if you could state whether you are a student or employee and what is the evaluation about and its purpose. Have a nice day Simhan
16th June 2009 From United Kingdom

Hi! This is Ms. Lipika..am new to this site...am a Team Leader in a BPO and i am looking for a simple and straightforward call quality evaluation form....my dept is an outbound call center wherein we make calls to customers and try and get them interested in online colleges...so i need basic parameters to evaluate the calls esp where they have made a sale...anyone to help me out with this?
14th September 2009 From India, Visakhapatnam

Hi All, Find attached the Quality Audit form Regards, Divya
18th October 2010 From India, Madras

Attached Files (Download Requires Membership)

Quality Audit.doc (50.5 KB, 4188 views)

I need Quality Score card for Survey Process Can some one help. On all the aspect’s Like Process Knowledge, V/A
29th July 2012 From India, Bangalore

Dear Team I need Quality Internal Audit Check list. Please Any Idea or Document . Post
7th January 2017 From India, Chennai

Hello Team, I require a format for call quality evaluation of call center agent.
28th February 2017 From United States, Fairfield

Please search the web, you will find many ideas for framing one. For example, I found a lot of ideas at https://www.talkdesk.com/blog/sample...on-form-items/
28th February 2017 From United Kingdom