Need Performance App Format For For A/C & Customer Serv

Dear All, Can any body provide me the performance appraisal format for Manager Accounts and Manager Customer Service in a freight forwarding and logistics company. Regards Debajyoti
7th December 2007 From India

Hi Debajyoti, Find enclosed one of the sample format of the same, hope it would help you to prepare thes ame at your end.. Regards, Amit Seth.
7th December 2007 From India, Ahmadabad

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Welcome Debajyoti,
For that you are only required to put the accounts KRA of the respective employees like for Accounts people the KRAs associated with their profile.. and based on that you have to continue your appraisal process..
Regards,
Amit Seth.
8th December 2007 From India, Ahmadabad

Thank you Amit.
The problem area is, there is nothing define earlier & I have to define the KRA and doing the PA. There are 10 peoples working in A/C department with One HOD.
Can you suggest me how can I define the KRA of A/C which can be measureable.
My Organisation is into Freight Forwarding and Logistics support provider.
For Customer Service How can I Make the KRA measurable.
Regards
Debajyoti
10th December 2007 From India

Hi Debajyoti,
The KRAs are set on the basis of Job Profile.. and you may prepare it with the consult of their superiors like Head Accounts.. he must be well aware with all their functions..
So better spend soem time with him and discuss the issue and prepare the KRAs for them and then after conduct the appraisal process...
Regards,
Amit Seth.
10th December 2007 From India, Ahmadabad