Just want to find out your experiences with bad or incompetent bosses.
I once had a boss who insisted that no one should have any training! He thought the best way of judging performance was how people performed without training, as that would show how good a person was. So even though the company had training courses for various things, he never allowed us onto any of them...especially where it mattered, eg product training. So no one in the team did any training, and our work suffered. But strangely, he was ok with work suffering, so long as no one got trained. If you asked for training, he marked you down on the appraisal!
I think it's just strange that people are made managers on the basis of skills that have nothing to do with people management (eg someone is a great software programmer, so they make him a leader of a team of 10 programmers). On a related note, here is a must-read article: 'why your boss is programmed to be a dictator' (www.changethis.com)
From India, Panipat
I once had a boss who insisted that no one should have any training! He thought the best way of judging performance was how people performed without training, as that would show how good a person was. So even though the company had training courses for various things, he never allowed us onto any of them...especially where it mattered, eg product training. So no one in the team did any training, and our work suffered. But strangely, he was ok with work suffering, so long as no one got trained. If you asked for training, he marked you down on the appraisal!
I think it's just strange that people are made managers on the basis of skills that have nothing to do with people management (eg someone is a great software programmer, so they make him a leader of a team of 10 programmers). On a related note, here is a must-read article: 'why your boss is programmed to be a dictator' (www.changethis.com)
From India, Panipat
Asking people for their experiences with bosses is a bad idea, especially on a public forum like this - who on earth is going to risk antagonising their boss!!
Having said that, I think it's time us folks in HR woke up and had a serious discussion about bosses. I read a great article that stated quite clearly why no one trusts HR: "HR is not your friend (even if they pretend to be). HR is meant to protect management from people like you" (by you, it means the person who's having a problem with his boss). In short, HR is viewed as a mechanism that PROTECTS bosses, however bad.
In short, we have a big credibility problem.
Anyways Mike, am glad you found the article on boss dictators great too. Word is getting round...so I guess once there's critical mass, something will be done.
Having said that, I think it's time us folks in HR woke up and had a serious discussion about bosses. I read a great article that stated quite clearly why no one trusts HR: "HR is not your friend (even if they pretend to be). HR is meant to protect management from people like you" (by you, it means the person who's having a problem with his boss). In short, HR is viewed as a mechanism that PROTECTS bosses, however bad.
In short, we have a big credibility problem.
Anyways Mike, am glad you found the article on boss dictators great too. Word is getting round...so I guess once there's critical mass, something will be done.
Hi Mike ! - here's an article I came across about bosses and the effect they have on people in organisations - the content of this article may not necessarily be true in the case of all organisations - but definitely points towards a growing trend - read on ......
Every company normally faces one common problem of
high employee turnout ratio. People are leaving the
company for better pay, better profile or simply for
just one reason' 'got fed-up'). This article might just
throw some light on the matter......
Early this year, Arun, an old friend who is a senior
software designer, got an offer from a prestigious
international firm to work in its India operations
developing specialized software. He was thrilled by
the offer.
He had heard a lot about the CEO of this company,
charismatic man often quoted in the business press for
his visionary attitude.
The salary was great. The company had all the right
systems in place employee-friendly human resources
(HR) policies, a spanking new office, and the very
best technology, even a canteen that served superb
food. Twice Arun was sent abroad for training. "My
learning curve is the sharpest it's ever been," he
said soon after he joined. "It's a real high working
with such cutting edge technology."
Last week, less than eight months after he joined,
Arun walked out of the job. He has no other offer in
hand but he said he couldn't take it anymore. Nor,
apparently, could several other people in his
department who have also quit recently. The CEO is
distressed about the high employee turnover. He's
distressed about the money he's spent in training
them. He's distressed because he can't figure out what
happened.
Why did this talented employee leave despite a top
salary? Arun quit for the same reason that drives many
good people away. The answer lies in one of the
largest studies undertaken by the Gallup Organization.
The study surveyed over a million employees and 80,000
managers and was published in a book called First
Break All the Rules.
It came up with this surprising finding: If you're
losing good people, look to their immediate
supervisor. More than any other single reason, he is
the reason people stay and thrive in an organization.
And he's the reason why they quit, taking their
knowledge, experience and contacts with them, often
straight to the competition.
"People leave managers not companies," write the
authors Marcus Buckingham and Curt Coffman. "So much
money has been thrown at the challenge of keeping good
people - in the form of better pay, better perks and
better training - when, in the end, turnover is mostly
manager issue." If you have a turnover problem, look
first to your managers. Are they driving people away?
Beyond a point, an employee's primary need has less to
do with money, and more to do with how he's treated
and how valued he feels. Much of this depends directly
on the immediate manager. And yet, bad bosses seem to
happen to good people everywhere.. A Fortune magazine
survey some years ago found that nearly 75 per cent of
employees have suffered at the hands of difficult
superiors. You can leave one job to find - you guessed
it, another wolf in a pin-stripe suit in the next one.
Of all the workplace stressors, a bad boss is possibly
the worst, directly impacting the emotional health and
productivity of employees. HR experts say that of all
the abuses, employees find public humiliation the most
intolerable. The first time, an employee may not
leave, but a thought has been planted..
The second time that thought gets strengthened. The
third time, he starts looking for another job. When
people cannot retort openly in anger, they do so by
passive aggression. By digging their heels in and
slowing down. By doing only what they are told to do
and no more. By omitting to give the boss crucial
information.
Dev says: "If you work for a jerk, you basically want
to get him into trouble. You don't have your heart
and soul in the job."
Different managers can stress out employees in
different ways - by being too controlling, too
suspicious, too pushy, too critical, but they forget
that workers are not fixed assets, they are free
agents. When this goes on too long, an employee will
quit - often over seemingly trivial issue.
It isn't the 100th blow that knocks a good man down.
It's the 99 that went before. And while it's true that
people leave jobs for all kinds of reasons- for better
opportunities or for circumstantial reasons, many who
leave would have stayed - had it not been for one man
constantly telling them, as Arun's boss did: "You are
dispensable. I can find dozens like you." While it
seems like there are plenty of other fish especially
in today's waters, consider for a moment the cost of
losing a talented employee. There's the cost of
finding a replacement.
The cost of training the replacement. The cost of not
having someone to do the job in the meantime. The loss
of clients and contacts the person had with the
industry. The loss of morale in co-workers. The loss
of trade secrets this person may now share with
others. Plus, of course, the loss of the company's
reputation. Every person who leaves a corporation then
becomes its ambassador, for better or for worse.
We all know of large IT companies that people would
love to join and large television companies few want
to go near. In both cases, former employees have left
to tell their tales. "Any company trying to compete
must figure out a way to engage the mind of every
employee,"
Jack Welch of GE once said. Much of a company's
value lies "between the ears of its employees". If
it's bleeding talent, it's bleeding value.
Unfortunately, many senior executives busy traveling
the world, signing new deals and developing a vision
for the company, have little idea of what may be going
on at home.
That deep within an organization that otherwise does
all the right things, one man could be driving its
best people away.
*********
From India, Bangalore
8Every company normally faces one common problem of
high employee turnout ratio. People are leaving the
company for better pay, better profile or simply for
just one reason' 'got fed-up'). This article might just
throw some light on the matter......
Early this year, Arun, an old friend who is a senior
software designer, got an offer from a prestigious
international firm to work in its India operations
developing specialized software. He was thrilled by
the offer.
He had heard a lot about the CEO of this company,
charismatic man often quoted in the business press for
his visionary attitude.
The salary was great. The company had all the right
systems in place employee-friendly human resources
(HR) policies, a spanking new office, and the very
best technology, even a canteen that served superb
food. Twice Arun was sent abroad for training. "My
learning curve is the sharpest it's ever been," he
said soon after he joined. "It's a real high working
with such cutting edge technology."
Last week, less than eight months after he joined,
Arun walked out of the job. He has no other offer in
hand but he said he couldn't take it anymore. Nor,
apparently, could several other people in his
department who have also quit recently. The CEO is
distressed about the high employee turnover. He's
distressed about the money he's spent in training
them. He's distressed because he can't figure out what
happened.
Why did this talented employee leave despite a top
salary? Arun quit for the same reason that drives many
good people away. The answer lies in one of the
largest studies undertaken by the Gallup Organization.
The study surveyed over a million employees and 80,000
managers and was published in a book called First
Break All the Rules.
It came up with this surprising finding: If you're
losing good people, look to their immediate
supervisor. More than any other single reason, he is
the reason people stay and thrive in an organization.
And he's the reason why they quit, taking their
knowledge, experience and contacts with them, often
straight to the competition.
"People leave managers not companies," write the
authors Marcus Buckingham and Curt Coffman. "So much
money has been thrown at the challenge of keeping good
people - in the form of better pay, better perks and
better training - when, in the end, turnover is mostly
manager issue." If you have a turnover problem, look
first to your managers. Are they driving people away?
Beyond a point, an employee's primary need has less to
do with money, and more to do with how he's treated
and how valued he feels. Much of this depends directly
on the immediate manager. And yet, bad bosses seem to
happen to good people everywhere.. A Fortune magazine
survey some years ago found that nearly 75 per cent of
employees have suffered at the hands of difficult
superiors. You can leave one job to find - you guessed
it, another wolf in a pin-stripe suit in the next one.
Of all the workplace stressors, a bad boss is possibly
the worst, directly impacting the emotional health and
productivity of employees. HR experts say that of all
the abuses, employees find public humiliation the most
intolerable. The first time, an employee may not
leave, but a thought has been planted..
The second time that thought gets strengthened. The
third time, he starts looking for another job. When
people cannot retort openly in anger, they do so by
passive aggression. By digging their heels in and
slowing down. By doing only what they are told to do
and no more. By omitting to give the boss crucial
information.
Dev says: "If you work for a jerk, you basically want
to get him into trouble. You don't have your heart
and soul in the job."
Different managers can stress out employees in
different ways - by being too controlling, too
suspicious, too pushy, too critical, but they forget
that workers are not fixed assets, they are free
agents. When this goes on too long, an employee will
quit - often over seemingly trivial issue.
It isn't the 100th blow that knocks a good man down.
It's the 99 that went before. And while it's true that
people leave jobs for all kinds of reasons- for better
opportunities or for circumstantial reasons, many who
leave would have stayed - had it not been for one man
constantly telling them, as Arun's boss did: "You are
dispensable. I can find dozens like you." While it
seems like there are plenty of other fish especially
in today's waters, consider for a moment the cost of
losing a talented employee. There's the cost of
finding a replacement.
The cost of training the replacement. The cost of not
having someone to do the job in the meantime. The loss
of clients and contacts the person had with the
industry. The loss of morale in co-workers. The loss
of trade secrets this person may now share with
others. Plus, of course, the loss of the company's
reputation. Every person who leaves a corporation then
becomes its ambassador, for better or for worse.
We all know of large IT companies that people would
love to join and large television companies few want
to go near. In both cases, former employees have left
to tell their tales. "Any company trying to compete
must figure out a way to engage the mind of every
employee,"
Jack Welch of GE once said. Much of a company's
value lies "between the ears of its employees". If
it's bleeding talent, it's bleeding value.
Unfortunately, many senior executives busy traveling
the world, signing new deals and developing a vision
for the company, have little idea of what may be going
on at home.
That deep within an organization that otherwise does
all the right things, one man could be driving its
best people away.
*********
From India, Bangalore
Hi Arun,
The article you mentioned on people leaving because of bad bosses is bang on target.
Here's some more info on how much HR is hated (one of the responses from http://blog.guykawasaki.com/2006/01/...ten_lie_1.html)
(Especially see no. 3, no. 6 and no. 9 below)
Top Lies of Corporate America
1. Our employees are our great asset. (Until we can replace them with cheaper ones, offshoring it is).
2. We reward loyalty (Ha! You are but an old liability, with retirement benefits. Must destroy now).
3. HR is your friend. (HR is your mortal enemy, career-killer sandtraps, always be wary).
4. Teamwork, Mutual Respect, Trust, Empowerment, Risk Taking, Sense of Urgency, Commitment, Customer Satisfaction and Continuous Improvement. (Those are but slogans. Don't be so stupid as to actually honor our company values).
5. We are Family. Management and co-workers are your friends. (Just wait until a promotion is on the line, or a reorg happens).
6. Education and Skills are important. (The only skill that really matters is making your boss look good).
7. Our good financial performance. (Legal Fiction. Bad can be Good, Good can be bad. Bad is Good, Good is Bad, Bad is Good if said conditions are met. Good is Bad if said conditions are met. Never is Bad bad, nor Good good).
8. Honor our Company Mission Statement. (What you a fool? Every company has an hidden agenda, like the Company Values, it's all Marketing).
9. Feedback is welcomed. Our HR Employee survey wants to know your honest opinion, so as to better improve conditions. (Only from select prior-appointed people, and then it has to follow the agreed upon strategy. To quote the Clash, "You have the right to free speech as long as you're not dumb enough to actually try it").
10. FMLA. Work and Family balance. Great place to work for single Mom's. (Dare try it and you are gone. Doncha know it's just marketing? You stupid or something?).
Arun - the real problem is not the bosses or HR or whatever...the problem is that the system is that of a dictatorship. As Mike suggested, you must read "why your boss is programmed to be a dictator"...it is required reading for everyone in large organizations (especially HR folks and senior management/CEOs).
The article you mentioned on people leaving because of bad bosses is bang on target.
Here's some more info on how much HR is hated (one of the responses from http://blog.guykawasaki.com/2006/01/...ten_lie_1.html)
(Especially see no. 3, no. 6 and no. 9 below)
Top Lies of Corporate America
1. Our employees are our great asset. (Until we can replace them with cheaper ones, offshoring it is).
2. We reward loyalty (Ha! You are but an old liability, with retirement benefits. Must destroy now).
3. HR is your friend. (HR is your mortal enemy, career-killer sandtraps, always be wary).
4. Teamwork, Mutual Respect, Trust, Empowerment, Risk Taking, Sense of Urgency, Commitment, Customer Satisfaction and Continuous Improvement. (Those are but slogans. Don't be so stupid as to actually honor our company values).
5. We are Family. Management and co-workers are your friends. (Just wait until a promotion is on the line, or a reorg happens).
6. Education and Skills are important. (The only skill that really matters is making your boss look good).
7. Our good financial performance. (Legal Fiction. Bad can be Good, Good can be bad. Bad is Good, Good is Bad, Bad is Good if said conditions are met. Good is Bad if said conditions are met. Never is Bad bad, nor Good good).
8. Honor our Company Mission Statement. (What you a fool? Every company has an hidden agenda, like the Company Values, it's all Marketing).
9. Feedback is welcomed. Our HR Employee survey wants to know your honest opinion, so as to better improve conditions. (Only from select prior-appointed people, and then it has to follow the agreed upon strategy. To quote the Clash, "You have the right to free speech as long as you're not dumb enough to actually try it").
10. FMLA. Work and Family balance. Great place to work for single Mom's. (Dare try it and you are gone. Doncha know it's just marketing? You stupid or something?).
Arun - the real problem is not the bosses or HR or whatever...the problem is that the system is that of a dictatorship. As Mike suggested, you must read "why your boss is programmed to be a dictator"...it is required reading for everyone in large organizations (especially HR folks and senior management/CEOs).
Sorry I forgot to give you the link to the article 'why your boss is programmed to be a dictator' - it is:
http://www.changethis.com/19.BossDictator
http://www.changethis.com/19.BossDictator
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