I am doing my MBA from NIBM .
I am desperately looking for help for the following to complete my MBS
II semester - CRM 2 & case study project.
III semester - Assignment
IV semester - Retial Mgt 1, Retail Mgt 2, Assignment & case study project.
I could send details of question in this regard. Kindly mail me at prcsekhar14@yahoo.com.
From India, Madras
If you are having problems with your studies, then you need to discuss this with your professor/tutor and seek guidance from them first about what they require from you.
From Australia, Melbourne
640From Australia, Melbourne
Greetings,
Please help me understand, what guidelines have you been given for the CRM Project ? In semester III, what is the assignment, in which you are getting stuck ? Please share more details.
NIBM follows very strict guidelines and definite methodologies. We need to understand what you have been asked to do, before we can guide you further.
Looking forward to hear from you.
From India, Mumbai
Please help me understand, what guidelines have you been given for the CRM Project ? In semester III, what is the assignment, in which you are getting stuck ? Please share more details.
NIBM follows very strict guidelines and definite methodologies. We need to understand what you have been asked to do, before we can guide you further.
Looking forward to hear from you.
From India, Mumbai
Thanks for your reply. Request you to kindly send me the standard format if any for Assignment and Case study, so that i can catch up and complete the same. As you rightly pointed NIBM follows strict guidelines and definite methodologies. Given below the case study question for your ready reference.
CASE STUDY PROJECT
(Should be minimum 10-20 pages)
Case study question :
Customers want efficient, accurate responses to their enquiries. How can you or will you provide them with the high quality service that they expect, as well as your need to control costs at the same time. How are you going to provide your sales and customer service staff with the right customer information, in the right place, at the right time? (Take an example of any Telecom Service provider to substantiate your answer).
Thanks and Regards
R.Chandrasekar
From India, Madras
CASE STUDY PROJECT
(Should be minimum 10-20 pages)
Case study question :
Customers want efficient, accurate responses to their enquiries. How can you or will you provide them with the high quality service that they expect, as well as your need to control costs at the same time. How are you going to provide your sales and customer service staff with the right customer information, in the right place, at the right time? (Take an example of any Telecom Service provider to substantiate your answer).
Thanks and Regards
R.Chandrasekar
From India, Madras
you can have the answers from - prakashmba dot blogspot dot com.
Customer service is the linchpin of success for many organizations. With the
proliferation of blogs and online review sites, one bad experience is
quickly reported to thousands of potential customers.
But customer service—delivered online or via phone—is a costly
endeavor and getting more expensive. Labor and energy costs
are rising and advances in technology mean customers expect
more service options, including online FAQ content as well as
phone, email and live chat support.
That means today, more than ever, companies are looking for efficient ways to
reduce customer service costs without losing quality. For many, the solution is to
consider outsourcing all or a portion of their customer call activities.
When done right, delegating customer service can help a company streamline
operations, be more responsive and gain a deeper understanding of their
constituents.
From India
Customer service is the linchpin of success for many organizations. With the
proliferation of blogs and online review sites, one bad experience is
quickly reported to thousands of potential customers.
But customer service—delivered online or via phone—is a costly
endeavor and getting more expensive. Labor and energy costs
are rising and advances in technology mean customers expect
more service options, including online FAQ content as well as
phone, email and live chat support.
That means today, more than ever, companies are looking for efficient ways to
reduce customer service costs without losing quality. For many, the solution is to
consider outsourcing all or a portion of their customer call activities.
When done right, delegating customer service can help a company streamline
operations, be more responsive and gain a deeper understanding of their
constituents.
From India
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