Hi All,
if some one is preparing for an interview for an Ops Manager Position in ITES industry - KPO/BPO, what all topics need to be covered. also if you can post your answers(and study material) as well - to the questions you suggest, that would be very helpful.
Here are my thoughts - Please chime in to provide your feedback.
1. Staffing calculations & manpower planning
2. ROI calculations
3. Sample score cards/stack rankings
4. Standard deviation
5. Intro to 6 sigma ans practical implication in real time scenerios
6. ways to enhance production
7. Bell curve, Fish bone analysyis, 80-20 rule
From India, Delhi
if some one is preparing for an interview for an Ops Manager Position in ITES industry - KPO/BPO, what all topics need to be covered. also if you can post your answers(and study material) as well - to the questions you suggest, that would be very helpful.
Here are my thoughts - Please chime in to provide your feedback.
1. Staffing calculations & manpower planning
2. ROI calculations
3. Sample score cards/stack rankings
4. Standard deviation
5. Intro to 6 sigma ans practical implication in real time scenerios
6. ways to enhance production
7. Bell curve, Fish bone analysyis, 80-20 rule
From India, Delhi
Hi Sobs...
you need to have right experience and expertise for the role of operations manager.
# an overview of staffing calcultaions and staff planning is needed however in most companies WFM manager does this, Ops manager reviews and gives input.
#coe knowledge will be an added advantage
# if That person is PMP certified it becomes little easy
Preparing score card, Tracking an UPCOMING HIRING NUMBERS, preparring ramp up plan, preparing R&R policy and budgets....
These are some of the things an Operations Manager should know.
Hope it resolves your query...
From India, Delhi
113you need to have right experience and expertise for the role of operations manager.
# an overview of staffing calcultaions and staff planning is needed however in most companies WFM manager does this, Ops manager reviews and gives input.
#coe knowledge will be an added advantage
# if That person is PMP certified it becomes little easy
Preparing score card, Tracking an UPCOMING HIRING NUMBERS, preparring ramp up plan, preparing R&R policy and budgets....
These are some of the things an Operations Manager should know.
Hope it resolves your query...
From India, Delhi
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