Hi
I have to design an incentive policy for support staff like Admin / Finance / and those not directly linked with Sales. This is for an organization in the service industry (reward points).
I can only think of parameters of Turnaround Times, Error Free transactions, but i am unable to put it into words, nor am I able to come up with other parameters.
I have also considered linking the back office work with the front end sales where one something like delivery of a letter affects the outcome thereby the revenue. I don't know if I am on the right track.
Any suggestions?
Regards
Ryan
From India, Mumbai
89I have to design an incentive policy for support staff like Admin / Finance / and those not directly linked with Sales. This is for an organization in the service industry (reward points).
I can only think of parameters of Turnaround Times, Error Free transactions, but i am unable to put it into words, nor am I able to come up with other parameters.
I have also considered linking the back office work with the front end sales where one something like delivery of a letter affects the outcome thereby the revenue. I don't know if I am on the right track.
Any suggestions?
Regards
Ryan
From India, Mumbai
Hi Ryan,
Hope you have KRA's for each the back office staff.Thier performance can be evaluated based on each of their KRA's.
"Complaints on above not to be more than one per quarter. "This is common phrase included in their KRA's for any specific work.
And 360 degree appraisal can give you more about their performance as it reflects on the team.
Their incentives can be 1) Team performance 2) Individual Performance
Team performance pay depends on whole as a team and can also depend on the profitability of the company.
Let me know if this was explantion you expected
Deepthi.J
From India, Madras
Hope you have KRA's for each the back office staff.Thier performance can be evaluated based on each of their KRA's.
"Complaints on above not to be more than one per quarter. "This is common phrase included in their KRA's for any specific work.
And 360 degree appraisal can give you more about their performance as it reflects on the team.
Their incentives can be 1) Team performance 2) Individual Performance
Team performance pay depends on whole as a team and can also depend on the profitability of the company.
Let me know if this was explantion you expected
Deepthi.J
From India, Madras
Hi Deepthi
Thanks very much for your response.
Let me give a little more background. The company I work (since past 1 month) for is one year old. Their annual appraisal has just happened, and so I will check on their KRAs. Thanks for this.
We already have a variable component in our CTC. So what I am looking for is an incentive system which will be separate from this.
Perhaps my question should be "what are the criteria for which back office staff, marketing staff, administrators and finance staff can be evaluated for the purpose of an incentive payout?"
Does this make sense?
Regards
Ryan
From India, Mumbai
Thanks very much for your response.
Let me give a little more background. The company I work (since past 1 month) for is one year old. Their annual appraisal has just happened, and so I will check on their KRAs. Thanks for this.
We already have a variable component in our CTC. So what I am looking for is an incentive system which will be separate from this.
Perhaps my question should be "what are the criteria for which back office staff, marketing staff, administrators and finance staff can be evaluated for the purpose of an incentive payout?"
Does this make sense?
Regards
Ryan
From India, Mumbai
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Incentive Plan policy-template s.doc