The Emotional Competence Framework
Generic EQ competence framework
ท Personal competence - self-awareness, self-regulation, self-motivation
ท Social competence - social awareness, social skills
Personal Competence
SELF - AWARENESS
Emotional awareness: Recognizing ones emotions and their effects. People with this competence:
Know which emotions they are feeling and why
Realize the links between their feelings and what they think, do, and say
Recognize how their feelings affect their performance
Have a guiding awareness of their values and goals
Accurate self-assessment: Knowing ones strengths and limits. People with this Competence are:
Aware of their strengths and weaknesses
Reflective, learning from experience
Open to candid feedback, new perspectives, continuous learning, and self-development
Able to show a sense of humor and perspective about themselves
Self-confidence: Sureness about ones self-worth and capabilities. People with this competence:
Present themselves with self-assurance;
Can voice views that are unpopular and go out on a limb for what is right
Are decisive, able to make sound decisions despite uncertainties and pressures
SELF - REGULATION
Self-control: Managing disruptive emotions and impulses. People with this competence:
Manage their impulsive feelings and distressing emotions well
Stay composed, positive, and unflappable even in trying moments
Think clearly and stay focused under pressure
Trustworthiness: Maintaining standards of honesty and integrity. People with this competence:
Act ethically and are above reproach
Build trust through their reliability and authenticity
Admit their own mistakes and confront unethical actions in others
Take tough, principled stands even if they are unpopular
Conscientiousness: Taking responsibility for personal performance. People with this competence:
Meet commitments and keep promises
Hold themselves accountable for meeting their objectives
Are organized and careful in their work
Adaptability: Flexibility in handling change. People with this competence:
Smoothly handle multiple demands, shifting priorities, and rapid change
Adapt their responses and tactics to fit fluid circumstances
Are flexible in how they see events
Innovativeness: Being comfortable with and open to novel ideas and new information.People with this competence:
Seek out fresh ideas from a wide variety of sources
Entertain original solutions to problems
Generate new ideas
Take fresh perspectives and risks in their thinking
SELF - MOTIVATION
Achievement drive: Striving to improve or meet a standard of excellence. People with this competence:
Are results-oriented, with a high drive to meet their objectives and standards
Set challenging goals and take calculated risks
Pursue information to reduce uncertainty and find ways to do better
Learn how to improve their performance
Commitment: Aligning with the goals of the group or organization. People with this competence:
Readily make personal or group sacrifices to meet a larger organizational goal
Find a sense of purpose in the larger mission
Use the group.s core values in making decisions and clarifying choices
Actively seek out opportunities to fulfill the groups mission
Initiative: Readiness to act on opportunities. People with this competence:
Are ready to seize opportunities
Pursue goals beyond what.s required or expected of them
Cut through red tape and bend the rules when necessary to get the job done
Mobilize others through unusual, enterprising efforts
Optimism: Persistence in pursuing goals despite obstacles and setbacks. People with this competence:
Persist in seeking goals despite obstacles and setbacks
Operate from hope of success rather than fear of failure
See setbacks as due to manageable circumstance rather than a personal flaw
Social Competence
SOCIAL AWARENESS
Empathy: Sensing others feelings and perspective, and taking an active interest in their concerns. People with this competence:
Are attentive to emotional cues and listen well
Show sensitivity and understand others perspectives
Help out based on understanding other peoples needs and feelings
Service orientation: Anticipating, recognizing, and meeting customers needs. People with this competence:
Understand customers needs and match them to services or products
Seek ways to increase customers. satisfaction and loyalty
Gladly offer appropriate assistance
Grasp a customers perspective, acting as a trusted advisor
Developing others: Sensing what others need in order to develop, and bolstering their abilities. People with this competence:
Acknowledge and reward peoples strengths, accomplishments, and development
Offer useful feedback and identify peoples needs for development
Mentor, give timely coaching, and offer assignments that challenge and grow a persons skills.
Leveraging diversity: Cultivating opportunities through diverse people. People with this competence:
Respect and relate well to people from varied backgrounds
Understand diverse worldviews and are sensitive to group differences
See diversity as opportunity, creating an environment where diverse people can thrive
Challenge bias and intolerance
Political awareness: Reading a groups emotional currents and power relationships. People with this competence:
Accurately read key power relationships
Detect crucial social networks
Understand the forces that shape views and actions of clients, customers, or Competitors
Accurately read situations and organizational and external realities
SOCIAL SKILLS
Influence: Wielding effective tactics for persuasion. People with this competence:
Are skilled at persuasion
Fine-tune presentations to appeal to the listener
Use complex strategies like indirect influence to build consensus and support
Communication: Sending clear and convincing messages. People with this competence:
Are effective in give-and-take, registering emotional cues in attuning their
message
Deal with difficult issues straightforwardly
Listen well, seek mutual understanding, and welcome sharing of information fully
Foster open communication and stay receptive to bad news as well as good
Leadership: Inspiring and guiding groups and people. People with this competence:
Articulate and arouse enthusiasm for a shared vision and mission
Step forward to lead as needed, regardless of position
Guide the performance of others while holding them accountable
Lead by example
Change catalyst: Initiating or managing change. People with this competence:
Recognize the need for change and remove barriers
Challenge the status quo to acknowledge the need for change
Champion the change and enlist others in its pursuit
Model the change expected of others
Conflict management: Negotiating and resolving disagreements. People with this competence:
Handle difficult people and tense situations with diplomacy and tact
Spot potential conflict, bring disagreements into the open, and help deescalate
Encourage debate and open discussion
Orchestrate win-win solutions
Building bonds: Nurturing instrumental relationships. People with this competence:
Cultivate and maintain extensive informal networks
Seek out relationships that are mutually beneficial
Build rapport and keep others in the loop
Make and maintain personal friendships among work associates
Collaboration and cooperation: Working with others toward shared goals. People with this competence:
Balance a focus on task with attention to relationships
Collaborate, sharing plans, information, and resources
Promote a friendly, cooperative climate
Spot and nurture opportunities for collaboration
Team capabilities: Creating group synergy in pursuing collective goals. People with this competence:
Model team qualities like respect, helpfulness, and cooperation
Draw all members into active and enthusiastic participation
Build team identity, esprit de corps, and commitment
Protect the group and its reputation; share credit
Cheers
Deepali
From India, Delhi
5Generic EQ competence framework
ท Personal competence - self-awareness, self-regulation, self-motivation
ท Social competence - social awareness, social skills
Personal Competence
SELF - AWARENESS
Emotional awareness: Recognizing ones emotions and their effects. People with this competence:
Know which emotions they are feeling and why
Realize the links between their feelings and what they think, do, and say
Recognize how their feelings affect their performance
Have a guiding awareness of their values and goals
Accurate self-assessment: Knowing ones strengths and limits. People with this Competence are:
Aware of their strengths and weaknesses
Reflective, learning from experience
Open to candid feedback, new perspectives, continuous learning, and self-development
Able to show a sense of humor and perspective about themselves
Self-confidence: Sureness about ones self-worth and capabilities. People with this competence:
Present themselves with self-assurance;
Can voice views that are unpopular and go out on a limb for what is right
Are decisive, able to make sound decisions despite uncertainties and pressures
SELF - REGULATION
Self-control: Managing disruptive emotions and impulses. People with this competence:
Manage their impulsive feelings and distressing emotions well
Stay composed, positive, and unflappable even in trying moments
Think clearly and stay focused under pressure
Trustworthiness: Maintaining standards of honesty and integrity. People with this competence:
Act ethically and are above reproach
Build trust through their reliability and authenticity
Admit their own mistakes and confront unethical actions in others
Take tough, principled stands even if they are unpopular
Conscientiousness: Taking responsibility for personal performance. People with this competence:
Meet commitments and keep promises
Hold themselves accountable for meeting their objectives
Are organized and careful in their work
Adaptability: Flexibility in handling change. People with this competence:
Smoothly handle multiple demands, shifting priorities, and rapid change
Adapt their responses and tactics to fit fluid circumstances
Are flexible in how they see events
Innovativeness: Being comfortable with and open to novel ideas and new information.People with this competence:
Seek out fresh ideas from a wide variety of sources
Entertain original solutions to problems
Generate new ideas
Take fresh perspectives and risks in their thinking
SELF - MOTIVATION
Achievement drive: Striving to improve or meet a standard of excellence. People with this competence:
Are results-oriented, with a high drive to meet their objectives and standards
Set challenging goals and take calculated risks
Pursue information to reduce uncertainty and find ways to do better
Learn how to improve their performance
Commitment: Aligning with the goals of the group or organization. People with this competence:
Readily make personal or group sacrifices to meet a larger organizational goal
Find a sense of purpose in the larger mission
Use the group.s core values in making decisions and clarifying choices
Actively seek out opportunities to fulfill the groups mission
Initiative: Readiness to act on opportunities. People with this competence:
Are ready to seize opportunities
Pursue goals beyond what.s required or expected of them
Cut through red tape and bend the rules when necessary to get the job done
Mobilize others through unusual, enterprising efforts
Optimism: Persistence in pursuing goals despite obstacles and setbacks. People with this competence:
Persist in seeking goals despite obstacles and setbacks
Operate from hope of success rather than fear of failure
See setbacks as due to manageable circumstance rather than a personal flaw
Social Competence
SOCIAL AWARENESS
Empathy: Sensing others feelings and perspective, and taking an active interest in their concerns. People with this competence:
Are attentive to emotional cues and listen well
Show sensitivity and understand others perspectives
Help out based on understanding other peoples needs and feelings
Service orientation: Anticipating, recognizing, and meeting customers needs. People with this competence:
Understand customers needs and match them to services or products
Seek ways to increase customers. satisfaction and loyalty
Gladly offer appropriate assistance
Grasp a customers perspective, acting as a trusted advisor
Developing others: Sensing what others need in order to develop, and bolstering their abilities. People with this competence:
Acknowledge and reward peoples strengths, accomplishments, and development
Offer useful feedback and identify peoples needs for development
Mentor, give timely coaching, and offer assignments that challenge and grow a persons skills.
Leveraging diversity: Cultivating opportunities through diverse people. People with this competence:
Respect and relate well to people from varied backgrounds
Understand diverse worldviews and are sensitive to group differences
See diversity as opportunity, creating an environment where diverse people can thrive
Challenge bias and intolerance
Political awareness: Reading a groups emotional currents and power relationships. People with this competence:
Accurately read key power relationships
Detect crucial social networks
Understand the forces that shape views and actions of clients, customers, or Competitors
Accurately read situations and organizational and external realities
SOCIAL SKILLS
Influence: Wielding effective tactics for persuasion. People with this competence:
Are skilled at persuasion
Fine-tune presentations to appeal to the listener
Use complex strategies like indirect influence to build consensus and support
Communication: Sending clear and convincing messages. People with this competence:
Are effective in give-and-take, registering emotional cues in attuning their
message
Deal with difficult issues straightforwardly
Listen well, seek mutual understanding, and welcome sharing of information fully
Foster open communication and stay receptive to bad news as well as good
Leadership: Inspiring and guiding groups and people. People with this competence:
Articulate and arouse enthusiasm for a shared vision and mission
Step forward to lead as needed, regardless of position
Guide the performance of others while holding them accountable
Lead by example
Change catalyst: Initiating or managing change. People with this competence:
Recognize the need for change and remove barriers
Challenge the status quo to acknowledge the need for change
Champion the change and enlist others in its pursuit
Model the change expected of others
Conflict management: Negotiating and resolving disagreements. People with this competence:
Handle difficult people and tense situations with diplomacy and tact
Spot potential conflict, bring disagreements into the open, and help deescalate
Encourage debate and open discussion
Orchestrate win-win solutions
Building bonds: Nurturing instrumental relationships. People with this competence:
Cultivate and maintain extensive informal networks
Seek out relationships that are mutually beneficial
Build rapport and keep others in the loop
Make and maintain personal friendships among work associates
Collaboration and cooperation: Working with others toward shared goals. People with this competence:
Balance a focus on task with attention to relationships
Collaborate, sharing plans, information, and resources
Promote a friendly, cooperative climate
Spot and nurture opportunities for collaboration
Team capabilities: Creating group synergy in pursuing collective goals. People with this competence:
Model team qualities like respect, helpfulness, and cooperation
Draw all members into active and enthusiastic participation
Build team identity, esprit de corps, and commitment
Protect the group and its reputation; share credit
Cheers
Deepali
From India, Delhi
Hi Apoorva
Thanks a lot.......
EI or any Psychological test are administered by a trained person ..
Moreover the Profile writing (Analysis of the test) is a highly professional work as persons career depends upon the test .
It requires a lot of practise....
Some Psychological test requires License even....
Cheers
Deepali
From India, Delhi
Thanks a lot.......
EI or any Psychological test are administered by a trained person ..
Moreover the Profile writing (Analysis of the test) is a highly professional work as persons career depends upon the test .
It requires a lot of practise....
Some Psychological test requires License even....
Cheers
Deepali
From India, Delhi
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Generic competency framework.pdf
Competency Framework.xls
Competency mapping.ppt