Dear All,
We have all studied something or the other about conflict management, I would like all of you to go through this and give your valuable inputs.
* What Is conflict?
Conflict is the condition in which people’s concerns (the things they care about) appear to be incompatible with someone else.
The best way to manage conflict is to think and act in ways that help prevent conflict in the first place.
Conflict occurs when people view the same situation / issue in different ways.
*When does conflict Arises??
A single conflict situation can be perceived
as either real or non-existent.
Differences surrounding…
Goals
Approaches / Means
Priorities
Opinions
Perceptions
Values
Styles
Needs
Same Needs
##Do this Conflict Exercise::
Describe three situations where conflict surfaced:
Family Member
Friend
Co-worker – or work related
Answer the following:
Describe the situation – what was it?
How did you feel? What were the emotions?
What happened as an outcome?
Was it resolved?
If so, how?
If not, will it be resolved?
Why or why not?
What shapes our preferences for dealing with conflicts:
Background, upbringing
Communication/social skills
Job responsibilities/position
Cultural norms/environment
Work life vs. personal life
Past experience (use what works)
*Problem with conflicts
Creates unhealthy competition
Creates stress
Creates hurt feelings/lowers morale
Leads to low productivity
Leads to hostility and fear
Blocks communication
Undermines teamwork
Imposes obstacles
*There are some benefits too::
Promote creativity
Promotes innovation
Challenges the status quo (avoid groupthink)
Ignites debate about how to better our practices
Triggers behavior changes
Conflict is not always bad – conflict focused on ideas and based on a shared desire for the best result is healthy and positive too.
SHare your views on this article, I know it is less of an article and more of an exposure to understanding CONFLICT MANAGEMENT.
Cheers :)
Archna
From India, Delhi
113We have all studied something or the other about conflict management, I would like all of you to go through this and give your valuable inputs.
* What Is conflict?
Conflict is the condition in which people’s concerns (the things they care about) appear to be incompatible with someone else.
The best way to manage conflict is to think and act in ways that help prevent conflict in the first place.
Conflict occurs when people view the same situation / issue in different ways.
*When does conflict Arises??
A single conflict situation can be perceived
as either real or non-existent.
Differences surrounding…
Goals
Approaches / Means
Priorities
Opinions
Perceptions
Values
Styles
Needs
Same Needs
##Do this Conflict Exercise::
Describe three situations where conflict surfaced:
Family Member
Friend
Co-worker – or work related
Answer the following:
Describe the situation – what was it?
How did you feel? What were the emotions?
What happened as an outcome?
Was it resolved?
If so, how?
If not, will it be resolved?
Why or why not?
What shapes our preferences for dealing with conflicts:
Background, upbringing
Communication/social skills
Job responsibilities/position
Cultural norms/environment
Work life vs. personal life
Past experience (use what works)
*Problem with conflicts
Creates unhealthy competition
Creates stress
Creates hurt feelings/lowers morale
Leads to low productivity
Leads to hostility and fear
Blocks communication
Undermines teamwork
Imposes obstacles
*There are some benefits too::
Promote creativity
Promotes innovation
Challenges the status quo (avoid groupthink)
Ignites debate about how to better our practices
Triggers behavior changes
Conflict is not always bad – conflict focused on ideas and based on a shared desire for the best result is healthy and positive too.
SHare your views on this article, I know it is less of an article and more of an exposure to understanding CONFLICT MANAGEMENT.
Cheers :)
Archna
From India, Delhi
Phew!!
25 views and no inputs :(
Common guys what happened, I made this presentation in front of many executives of top companies with Kilman's model and got wonderful response. But no response on this site, really makes me sad.
Archna
From India, Delhi
25 views and no inputs :(
Common guys what happened, I made this presentation in front of many executives of top companies with Kilman's model and got wonderful response. But no response on this site, really makes me sad.
Archna
From India, Delhi
Hi Archana,
Greetings To You.
Sorry ya. Dont know how i missed such a valuable article. The points you touched are very good. Thanks a lot for the info.
It would be very much helpful if these are kept on a Power Point.
Have a Good day
Regards
Kiran
From India, Hyderabad
Greetings To You.
Sorry ya. Dont know how i missed such a valuable article. The points you touched are very good. Thanks a lot for the info.
It would be very much helpful if these are kept on a Power Point.
Have a Good day
Regards
Kiran
From India, Hyderabad
hey archana.. Hi...
U've picked up a very interesting topic.. here's some info frm my side..
“Opposites attract…… but they cant’ stand each other.” This situation is common in many organizations..
Here i want to talk of something on resolving conflicts.. As quoted by you, one of the reasons of Conflict is Perception.. Hence understanding the Nature of Perception is very important. By the reading the example given below one would be able to understand how important it is to understand the Nature of Perception.
Take 3 men, each of whom is holding in his hand a small piece of wood. Each man lets go of this piece of wood.
In the case of the 1st man the wood falls downwards.
In the case of the 2nd man the wood goes upwards.
In the case of the 3rd man the wood remains just where it is.
The behavior of the wood in the 1st case is perfectly normal, logical & expected. The behavior of the wood in the other two cases is Bizzare, Extraordinary & completely unbelievable. Isn't it ?
But this is only b'coz we expect the 2nd & the 3rd man to be in the SAME 'universe of action' as the 1st man.
Universe of action is the system or set of circumstances in which something is taking place.
In the 1st case the wood falls downwards in the expected manner. We expect all 3 men to be standing on the surface of the earth in a normal way. But we fail to consider other possibilities. In the 2nd case the man is standing under water and in this universe the wood naturally floats upwards. And in the 3rd case the man is in an orbiting space-craft so the wood remains just where it is.
Thru this example we can see how strange and unexplainable behavior suddenly becomes obvious & logical.
So friends, plz consider the nature and the exact reasons behind certain behaviors which seem strange to you..
Regards..
Megha..
From India, Nasik
U've picked up a very interesting topic.. here's some info frm my side..
“Opposites attract…… but they cant’ stand each other.” This situation is common in many organizations..
Here i want to talk of something on resolving conflicts.. As quoted by you, one of the reasons of Conflict is Perception.. Hence understanding the Nature of Perception is very important. By the reading the example given below one would be able to understand how important it is to understand the Nature of Perception.
Take 3 men, each of whom is holding in his hand a small piece of wood. Each man lets go of this piece of wood.
In the case of the 1st man the wood falls downwards.
In the case of the 2nd man the wood goes upwards.
In the case of the 3rd man the wood remains just where it is.
The behavior of the wood in the 1st case is perfectly normal, logical & expected. The behavior of the wood in the other two cases is Bizzare, Extraordinary & completely unbelievable. Isn't it ?
But this is only b'coz we expect the 2nd & the 3rd man to be in the SAME 'universe of action' as the 1st man.
Universe of action is the system or set of circumstances in which something is taking place.
In the 1st case the wood falls downwards in the expected manner. We expect all 3 men to be standing on the surface of the earth in a normal way. But we fail to consider other possibilities. In the 2nd case the man is standing under water and in this universe the wood naturally floats upwards. And in the 3rd case the man is in an orbiting space-craft so the wood remains just where it is.
Thru this example we can see how strange and unexplainable behavior suddenly becomes obvious & logical.
So friends, plz consider the nature and the exact reasons behind certain behaviors which seem strange to you..
Regards..
Megha..
From India, Nasik
WOW that is really so good. I agree with you that universe of action is to be taken care of while resolving conflicts. Thanks for your valuable inputs. Cheers Archna
From India, Delhi
From India, Delhi
hi archana... Glad tht u liked it.. Refer to Edward De Bono’s book on 'Conflicts; A better way to resolve them.' My post is an excerpt from his book.. Regards.. Megha..
From India, Nasik
From India, Nasik
Hey Megha
Thanks for the wonderful example & the wonderful article on conflict mangement. I am new to Site HR & was just searching for some interesting topics which can help me in my personal/professional life.
Would surely read the book by Edward De Bono on "Conflicts". Thanks again
Regards
D
From India, Ludhiana
Thanks for the wonderful example & the wonderful article on conflict mangement. I am new to Site HR & was just searching for some interesting topics which can help me in my personal/professional life.
Would surely read the book by Edward De Bono on "Conflicts". Thanks again
Regards
D
From India, Ludhiana
Dear Archna & Megha,
Thanx :-Dfor the sincere efforts with which you people have contributed your thoughts in the area of conflict management. Don't you all feel still we have a long way to go as far as the practice of the same is concerned. I believe by this we can bring down the no. of divorces in India ...
--- Surjit:icon1:
From India, Bhubaneswar
Thanx :-Dfor the sincere efforts with which you people have contributed your thoughts in the area of conflict management. Don't you all feel still we have a long way to go as far as the practice of the same is concerned. I believe by this we can bring down the no. of divorces in India ...
--- Surjit:icon1:
From India, Bhubaneswar
Hi Archana,
m new to this community and liked this article very much. But just wanted to know more about that u said conflict can have some benefits also ie conflict can be functional and dysfunctional. so just wanted some examples of such conflicts.
.................Regards tejal
From India, Mumbai
m new to this community and liked this article very much. But just wanted to know more about that u said conflict can have some benefits also ie conflict can be functional and dysfunctional. so just wanted some examples of such conflicts.
.................Regards tejal
From India, Mumbai
Dear Archana and Megha
Its a niece article of conflict management wonderfully explain by both of you.Example quoted with universe stands really true
Every action has reaction according has definetly some logic behind it.
If we follow it in our every space of life personally as well as professionally.
It will help us to move ahead and resolve the head with strong head.
From India, Mumbai
Its a niece article of conflict management wonderfully explain by both of you.Example quoted with universe stands really true
Every action has reaction according has definetly some logic behind it.
If we follow it in our every space of life personally as well as professionally.
It will help us to move ahead and resolve the head with strong head.
From India, Mumbai
Find answers from people who have previously dealt with business and work issues similar to yours - Please Register and Log In to CiteHR and post your query.
CONFLICT MANAGEMENT.ppt