EXIT SURVEY The interview should be informal -after the handing over of the resignation letter. -if possible , at least a couple of days before the departure date. regards LEO LINGHAM
From India, Mumbai
257From India, Mumbai
After an employee gives his notice, why should he tell his employer the reasons why he is leaving? I see no benefits but I see many costs.
From United States, Chelsea
From United States, Chelsea
hi, can anyone help me on how to do an exit interview analysis. or is there a certain that should be followed. tnx.
sorry, if it was not clear.... after gathering the exit interviews, we are asked to do an exit interview analysis per quarter. how should i do this?
Hello Theresa:
The first item to address is turnover by supervisor.
The second item to address is which supervisors are losing the best employees.
Then prepare a summary of all the reasons departing employees give for their quitting and try to relate it to the first and second items above.
A more useful survey is the post exit survey conducted by an external firm 30 or more days after the employee's last day.
From United States, Chelsea
The first item to address is turnover by supervisor.
The second item to address is which supervisors are losing the best employees.
Then prepare a summary of all the reasons departing employees give for their quitting and try to relate it to the first and second items above.
A more useful survey is the post exit survey conducted by an external firm 30 or more days after the employee's last day.
From United States, Chelsea
Wow! That was an impressive/ exhaustive list!
Just went through my company's Exit Interview Form and found it sadly lacking. Esply with respect to Manager-related queries, which in my opinion is almost always the Number #1 reason for most people calling it a day.
Thanks for the info!
Raaj
From India, Bangalore
Just went through my company's Exit Interview Form and found it sadly lacking. Esply with respect to Manager-related queries, which in my opinion is almost always the Number #1 reason for most people calling it a day.
Thanks for the info!
Raaj
From India, Bangalore
Teresa,
In addition to what Bob said...
You need to look at factors like reasons for leaving, tenure in the organization, education, etc put together and make a trend out of it and show it to the organization , also you need to calculate - looking at the head count and how many have left.
My points may or maynot match your need..but at this point this is the minimum i could share.
Gayathri
From India, New Delhi
In addition to what Bob said...
You need to look at factors like reasons for leaving, tenure in the organization, education, etc put together and make a trend out of it and show it to the organization , also you need to calculate - looking at the head count and how many have left.
My points may or maynot match your need..but at this point this is the minimum i could share.
Gayathri
From India, New Delhi
Theresa,
I'm back with some points from an expert I know of, hope this helps you.
Do let me know if it did. :)
1] The main objective of conducting exit interviews is staff retention! If you are serious about retaining good people, then the more you know about why people chose to leave, the better.
2] If you regularly conduct exit interviews, compile and analyse the data. It can provide information about what sorts of people are leaving (e.g. age range, length of service, job function/department, reporting lines), and the reasons why they have left. It is then possible to design targeted programmes to address the issues that are leading to your key people leaving.
3] It is important to analyse the reasons for people leaving; are they preventable? Are they “healthy reasons” (e.g. personal development, travel), or “unhealthy” (e.g. problems with manager/supervisor, lack of development)? It is also good to analyse how many people come back after travel or parental leave – this is a good indicator that you are doing something right and have supportive policies in place. You should be also looking at how many people don’t come back after parental leave!
4] It is good to remember that some staff turnover is good – it brings in new ideas, new approaches. What you are trying to do with exit interview analysis is reduce preventable turnover and enhance the work environment/staff commitment.
5] It is important to think through how interviews are conducted and who does them - people are often nervous about providing their real reasons for leaving while they are still there, and there may be a reluctance to ‘burn the bridges’. It is also good for interviews to be conducted by a third party (e.g. HR) or manager once removed, rather than the immediate manager in case they are part of the problem and also to make the interview more ‘official,’ rather than a formality that has to be completed.
6] It is important to think about how to get the results of the interviews on the management agenda, as it should be part of regular monitoring and measurement of people. Sometimes management get defensive when presented with reasons for leaving - it can actually make someone feel a bit of a wimp if they secretly agree with the concerns, but don’t have the initiative to do something about it (like leave) or the results can be indicative of problems/issues within their own areas of responsibility. Who gets to see/read the exit interview data is important – it must be seen by people at the top. Lower levels may fudge it if the feedback reflects badly on them.
7] In addition to the traditional interview which takes place in the last few days we have found value in conducting a further interview about 3 months after the person has left – you are much more likely to get honest candid feedback. For example when we did this research for one organisation, we found the key reasons given when interviewed after they had left the organisation were supervisor-related, as opposed to the ‘more money’, ‘going overseas’, and ‘personal reasons’ given at the time of the in-house exit interview.
8] In the ideal world where we all work for great organisations, then measurement and interventions designed to retain good staff are put into place prior to people getting the huff and leaving for the wrong reasons, e.g. employee surveys and 360-degree feedback. But the exit interview provides one more source of information to check you are doing all the other things right – hopefully!
Well, all of the above was a combination of some good exit process, pre , post & the process itself.
A suggestion to maintain the above will be through an access or excel templates, with predifined reasons & having this form completed after each exit. Finaly through an access query you can pull up a report quarterly, i guess you can combine it on excel too with all avrage reasons and show it as a chart.
This is just a suggestion, am too young ( just 2 yrs ) in the HR industry to be a GURU :D
Have fun
Gayathri
From India, New Delhi
I'm back with some points from an expert I know of, hope this helps you.
Do let me know if it did. :)
1] The main objective of conducting exit interviews is staff retention! If you are serious about retaining good people, then the more you know about why people chose to leave, the better.
2] If you regularly conduct exit interviews, compile and analyse the data. It can provide information about what sorts of people are leaving (e.g. age range, length of service, job function/department, reporting lines), and the reasons why they have left. It is then possible to design targeted programmes to address the issues that are leading to your key people leaving.
3] It is important to analyse the reasons for people leaving; are they preventable? Are they “healthy reasons” (e.g. personal development, travel), or “unhealthy” (e.g. problems with manager/supervisor, lack of development)? It is also good to analyse how many people come back after travel or parental leave – this is a good indicator that you are doing something right and have supportive policies in place. You should be also looking at how many people don’t come back after parental leave!
4] It is good to remember that some staff turnover is good – it brings in new ideas, new approaches. What you are trying to do with exit interview analysis is reduce preventable turnover and enhance the work environment/staff commitment.
5] It is important to think through how interviews are conducted and who does them - people are often nervous about providing their real reasons for leaving while they are still there, and there may be a reluctance to ‘burn the bridges’. It is also good for interviews to be conducted by a third party (e.g. HR) or manager once removed, rather than the immediate manager in case they are part of the problem and also to make the interview more ‘official,’ rather than a formality that has to be completed.
6] It is important to think about how to get the results of the interviews on the management agenda, as it should be part of regular monitoring and measurement of people. Sometimes management get defensive when presented with reasons for leaving - it can actually make someone feel a bit of a wimp if they secretly agree with the concerns, but don’t have the initiative to do something about it (like leave) or the results can be indicative of problems/issues within their own areas of responsibility. Who gets to see/read the exit interview data is important – it must be seen by people at the top. Lower levels may fudge it if the feedback reflects badly on them.
7] In addition to the traditional interview which takes place in the last few days we have found value in conducting a further interview about 3 months after the person has left – you are much more likely to get honest candid feedback. For example when we did this research for one organisation, we found the key reasons given when interviewed after they had left the organisation were supervisor-related, as opposed to the ‘more money’, ‘going overseas’, and ‘personal reasons’ given at the time of the in-house exit interview.
8] In the ideal world where we all work for great organisations, then measurement and interventions designed to retain good staff are put into place prior to people getting the huff and leaving for the wrong reasons, e.g. employee surveys and 360-degree feedback. But the exit interview provides one more source of information to check you are doing all the other things right – hopefully!
Well, all of the above was a combination of some good exit process, pre , post & the process itself.
A suggestion to maintain the above will be through an access or excel templates, with predifined reasons & having this form completed after each exit. Finaly through an access query you can pull up a report quarterly, i guess you can combine it on excel too with all avrage reasons and show it as a chart.
This is just a suggestion, am too young ( just 2 yrs ) in the HR industry to be a GURU :D
Have fun
Gayathri
From India, New Delhi
Hi LEO LINGHAM,
I am really thakful to you becoz the info which you have provided is really imp and helpfull to improve my dept & my Knowledge.
I have recently joined this firm as asst. hr mg, i have never worked in this dept but as i am pursuing my MBA in HR, i wanted to work in related field. so if you can help me with questioneer for interview process (personal), it will be really great.
Regards
Sheetal
I am really thakful to you becoz the info which you have provided is really imp and helpfull to improve my dept & my Knowledge.
I have recently joined this firm as asst. hr mg, i have never worked in this dept but as i am pursuing my MBA in HR, i wanted to work in related field. so if you can help me with questioneer for interview process (personal), it will be really great.
Regards
Sheetal
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Exit.xls
Exit-interview_ 195.doc