HR Policies For A Recently Started Non Voice Based BPO Unit

Dear Members,
I am going to join a recently started Non voice based BPO. I will be responsible for setting up the HR dept. I would be required to set up policies starting from the salaries,leave, compensation,appraisals and almost everything .
Please suggest how should I start and what would be the frame work along with the 'Must Have' policies.
Regards,
Rune
7th February 2008 From India, Madras

Hi Rune , How big is the organisation... Probably I can help you out, if you cud give some details of your organisation’sl needs. Regards Berny
7th February 2008 From India, Delhi

Hi Rune, I have worked on employee handbook of policies for my previous company. Attached below is the document,which I believe will help u in formulating policies for your company.
7th February 2008 From India, Delhi

Attached Files (Download Requires Membership)

policy_handout_for_xyz_company_464.doc (123.0 KB, 1038 views)

policy_handout_for_xyz_company_214.doc (123.0 KB, 767 views)

Dear Berny,
Thanks a lot ! The information is really useful.
About the organisation: It is a newly launched co. , an ITES wing of an established organisation into manufacturing of industrial products. it will initially have around 30 employees . The process will be into publishing, graphics, web based help desk etc.
Thanks a lot for your help.
Regards,
Rune :)
8th February 2008 From India, Madras

Hi Rune,
Im glad this document helpful to you.
You can make amendments in policies as per the requirement of your company however it has to be approved by the HOD.
Regarding compensation it depends upon the profile,experience,skills,expertise & Knowledge .If u have MIS Or workforce team then they will give the estimate of particular FTE and then salary breakup is done by HR payroll.Also there are different slabs for differnt profiles .
If you need more info pls do let me know,I'll try n do max help.
Regards
Berny
8th February 2008 From India, Delhi

Hi Rune ,
I wud also like to know about the current openings in your organization.
I have an excellent person to recommend to for Manager MIS/Work force Management.If interested do let me know so that I can forward his resume to you.
Regards
Berny
8th February 2008 From India, Delhi

Dear Berny,
Can you please guide me on calculations for the salary components? I understand it would vary for positions according to the skill sets,exp and other particulars.
But is there a standard for calculation ? I have the basic idea about it but would really appreciate if you can guide me on this. Also, what components would vary from state to state (location) or from one industry to another (I mean BPO).
Regards,
Rune
8th February 2008 From India, Madras

Dear Berny,
Where is the candidate located? This co. is going to operate from Pondicherry. I will let you know once I have an idea about the vacancies in his skill area. You can ask him if will be ready to relocate.
Regards,
Rune
8th February 2008 From India, Madras

Hi Rune ,
This is what I know about salary.
first of all Basic salary varies from 30-60% on gross salary.
secondly HRA also varies from 40-60% however some companies keep it 30 % .
Here's how we calculate salary(components of salary) :
(A) Basic Salary + HRA + DA
(B) Conveyance + Medical + Other / Special Allowance if any
(C) Employers Contribution for PF (12% of Basic)
Employers Contribution for ESIC (4.75% of Gross)
(D) Employees Contribution for PF (12% of Basic)
Employees Contribution for ESIC (1.75% of Gross)
Gross Salary = (A) + (B)
CTC = (A) + (B) + (C)
Net in Hand = (A) + (B) - (D)
break up of salary as:
Basic-30%
HRA- 40%
Conveyances- 25%
Medical- 10%
Other- 5%
Hope this will be usefull for you.
Regards
Berny
8th February 2008 From India, Delhi

Hi,
hope u are doing fine.
This candidate is in delhi currently working as AM -WFM and is ready to relocate provided he gets the desired profile n package.
pls do enquire about the position n let me know.
U can also mail on my id :shweta_bisht@yahoo.co.in
Take care
Berny :D
8th February 2008 From India, Delhi