Internal Customer Satisfaction (evaluate services against expectations) - Importance, advantage, disadvantage

Dear ALL, I am working in the pharma industry. MY organization started Internal Customer Satisfaction survey. The procedure is like this --- Each function first identifies their customer. Then lists out services for their customer. Then evaluate services against expectations, taking corrective action preventative action for improvement, and try to enhance internal customer satisfaction.

So that First I hv to give training on "Internal Customer Satisfaction " Importance, advantage, disadvantage. If anybody has presentations, material related to this topic then pls send me as early as possible.
For My last question "fishbone diagram " I received a lot of good ideas from you. I hope this time also you all help me. Thanks in advance.
26th October 2007 From India, Mumbai

Dear Girish, I am attaching the Internal customer satisfaction report for your reference. Hope this will help you. Thanks & Best Regards, Santhoshini
26th October 2007 From India, Hyderabad

Attached Files (Download Requires Membership)

internal_customer_satisfaction_slides_271.pdf (56.7 KB, 2604 views)

Dear Santhoshini,
Thanks for your presentation on Internal customer satisfaction.
I was looking such presentation since quite a long and search in google but not a single topic of this kind avaiable.
thanks again.
in case you have any more on this subject it will be greatful to have them.
thanks,
regards,
sumit shrivastava
1st November 2008 From India, Mumbai

Dear All, Please find attached customer satisfaction survey format. You can also change it as per your need. Regards, AKG
23rd March 2010 From India, Delhi

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Customer satisfation survey.doc (33.5 KB, 2565 views)