Hi all, I need to make a presentation on "The role of HR department in the call centre". Kindly advise what all points can be added. Thanks Shelly
From India, Delhi
1From India, Delhi
Hi Shelly,
As of " the Role of HR Dept. in Call center", covers Recruitment ,Staffing Selection, Attrition Management , Retention Policy, Recreation , Stress management, shift management, etc...
See, Call center People work for US/UK timings. So, they terribly disturb and seems feel them in separate world. Being HR in call center, you need to do some practice/ implement some of the cases , which have mentioned above.
Any comments... CiteHR friends please...
Regards,
Saravana
Executive - HR
From India, Madras
As of " the Role of HR Dept. in Call center", covers Recruitment ,Staffing Selection, Attrition Management , Retention Policy, Recreation , Stress management, shift management, etc...
See, Call center People work for US/UK timings. So, they terribly disturb and seems feel them in separate world. Being HR in call center, you need to do some practice/ implement some of the cases , which have mentioned above.
Any comments... CiteHR friends please...
Regards,
Saravana
Executive - HR
From India, Madras
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