Hi,
I have recently joined as an HR in a BPO & i dont have much knowledge abt HR practices to be followed in a BPO... So can sm1 kindly help me to know following things:
1. How to reduce the attrition rate?
2. How to create a vibrant envirnoment on the floor?
3. how to make their work interesting?
4.which test module can be followed to check their knowledge & personality??
Kindly help me with the answers... & provide me any test module if you have
Thanks & Regards
Riya
From India, Gold
I have recently joined as an HR in a BPO & i dont have much knowledge abt HR practices to be followed in a BPO... So can sm1 kindly help me to know following things:
1. How to reduce the attrition rate?
2. How to create a vibrant envirnoment on the floor?
3. how to make their work interesting?
4.which test module can be followed to check their knowledge & personality??
Kindly help me with the answers... & provide me any test module if you have
Thanks & Regards
Riya
From India, Gold
How to reduce the attrition rate?
It is an organizational level effort. You might discuss it with your seniors and take up a project.
How to create a vibrant environment on the floor?
Start implementing Fish Philosophy (FISH! Philosophy :: Home) on the floor. Train the TLs and Managers on the same.
How to make their work interesting?
There work will always remain the same. You can’t do much about it. You can only give a better platform.
Which test module can be followed to check their knowledge & personality??
What is the objective behind administering any test? If I may know?
From India, Delhi
614 It is an organizational level effort. You might discuss it with your seniors and take up a project.
How to create a vibrant environment on the floor?
Start implementing Fish Philosophy (FISH! Philosophy :: Home) on the floor. Train the TLs and Managers on the same.
How to make their work interesting?
There work will always remain the same. You can’t do much about it. You can only give a better platform.
Which test module can be followed to check their knowledge & personality??
What is the objective behind administering any test? If I may know?
From India, Delhi
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