Pronunciation : Call Centre Training - ZIP Download

Hi, Can somebody help me with Training material on Voice & Accent Training and Pronunciation for the Call Centre Team? Regards, LG
20th August 2007 From India, Hyderabad

hi lakshmi
i have attached a software file (macromedia flash).
i am sure it will be useful for your pronounciation training.
pls post your feedback, if you find this useful or not...
will try and get some more for you...
best wishes and good luck to you.....
20th August 2007 From India, Madras

Attached Files (Download Requires Membership)

pronounciation_chart_155.zip (941.4 KB, 3303 views)

Hi, You can always logon to google search engine and get gud stuff on VnA (US, UK, AUS or even global accent) Regards, Suchi Sachdeva
21st August 2007 From India, Gurgaon

Hello
http://uiowa.edu <link updated to site home>
I normally take help from this site. Hope it helps you too.
And to add on to this ......according to your Process requirement, you can create a database of the words normally used on calls and make them practise.
Regards
5th September 2007 From India, Madras

Hi Lakshmi,
Find the link below for lot of materials on V&A like consonant and vowel sounds, drills, mouth manglers, exercises, grammar, listening, etc, etc lot and lot....
Check with the below wherein i've pasted lot of materials for training purpose.
https://www.citehr.com/search.php?searchid=188345
Regards
3rd July 2008 From India, Madras

The research, conducted by YouGov, reveals that over half (52%) of British consumers find a ‘Queen’s English’ accent appealing when speaking with someone in a call centre.
ref: Consumers reject regional accents
11th September 2010 From India, Madras