Dear Seniors, Greeting to all, I have a problem with applying the change. with the support of the management, we formulate the policies, norms etc. Here are few employees who are working from last 15 years in a company. They are resisting coming to the office on time and leaving time as well. They said they are not comfortable with the time. Working hour time for them is 10:00 to 6:00 for female and for male it is 7:00 in the evening. Lunch time is 2:00 to 2:30. and 15 min break for tea twice in a day.
They are ready to resign because they know they are handling lots of work of the company which no other can do in present.
kindly suggest to me what to do?
From India, Aligarh
1They are ready to resign because they know they are handling lots of work of the company which no other can do in present.
kindly suggest to me what to do?
From India, Aligarh
Dear krishan
From what you narrated, it appears they are of value to your company. Retaining talent is now becoming a challenge to companies. You need to bepatient with them and try to solve the problem through mutual discussion. First have one to one discussion with them and asceratin as to why athey are not sticking to punctuality. There amay be many reasons and the reasons may vary from individual to individual. Some may have domestic problems . Some have problems with immediate reporting bosses and may not feel motivated and yet others may have compensation dissatisfaction and with others, it may be inconvenient location and still with others, it may be a habit. After ascertaining the reasons, you may have to explore solutions some of which are stated below for your guidance.
1) Change their working hours or
2) stagger their working hours or
3) Transfer an employee to a place convenient to him
4)Try for an increase in their salaries or explore the possibility of a reward scheme for them or
5) Conduct a one day reorientation workshop with the help of a behavioural specialist to correct behaviour in persistent behavioural cases.
6) If every thing fails, invoke disciplinary process in adamant and wilful insubordination cases.
B.Saikumar
HR & labour Law Consultant
Chipinbiz Consultancy Pvt.ltd
Mumbai
Mob:09930532927
From India, Mumbai
From what you narrated, it appears they are of value to your company. Retaining talent is now becoming a challenge to companies. You need to bepatient with them and try to solve the problem through mutual discussion. First have one to one discussion with them and asceratin as to why athey are not sticking to punctuality. There amay be many reasons and the reasons may vary from individual to individual. Some may have domestic problems . Some have problems with immediate reporting bosses and may not feel motivated and yet others may have compensation dissatisfaction and with others, it may be inconvenient location and still with others, it may be a habit. After ascertaining the reasons, you may have to explore solutions some of which are stated below for your guidance.
1) Change their working hours or
2) stagger their working hours or
3) Transfer an employee to a place convenient to him
4)Try for an increase in their salaries or explore the possibility of a reward scheme for them or
5) Conduct a one day reorientation workshop with the help of a behavioural specialist to correct behaviour in persistent behavioural cases.
6) If every thing fails, invoke disciplinary process in adamant and wilful insubordination cases.
B.Saikumar
HR & labour Law Consultant
Chipinbiz Consultancy Pvt.ltd
Mumbai
Mob:09930532927
From India, Mumbai
Dear Krishan,
Thank you for the query. Saikumar has given you a sound reply. Let me ask a few questions.
How long have you been with the company?
You say that "..we formulate ....". Who are we?
Were the employees consulted before formulating policies about the working hours?
What were the working practices before?
When you say they are doing lots of work, what is their total contribution as a percentage of the company's income and are their customers satisfied?
Have a nice day
Simhan
Leaning and Teaching Fellow (Retd)
The University of Bolton, UK
Chief Advisor, Promentor-consulting
[url=http://www.promentor-consulting.com/about-us.html]about-us[/url
From United Kingdom
Thank you for the query. Saikumar has given you a sound reply. Let me ask a few questions.
How long have you been with the company?
You say that "..we formulate ....". Who are we?
Were the employees consulted before formulating policies about the working hours?
What were the working practices before?
When you say they are doing lots of work, what is their total contribution as a percentage of the company's income and are their customers satisfied?
Have a nice day
Simhan
Leaning and Teaching Fellow (Retd)
The University of Bolton, UK
Chief Advisor, Promentor-consulting
[url=http://www.promentor-consulting.com/about-us.html]about-us[/url
From United Kingdom
Good Suggestion by Mr Simhan and Mr. Saikumar…
Kishan as you said that you have formulated the policies with full support of your management or that your Management is ready to apply these norms; I don’t think you need to think over this issue more or before applying these changes in your organization you need to be granted by any employee whether he/she is old or new.
One must not question on the efficiency of Management or People who comes under Management. Making/ Formulating the policies for the Organization, is comes under the Management official work. And if these employees are not agreeing on these changes, they are doing the same and directly in oppose to Management.
If im not wrong, you have made the changes in your office timing as 9.00am to 5.00pm/6.00pm from your old timing 10.00am to 6.00pm/7.00pm. Change in Morning time, right? And I hope you are not forcing unconditional timing to them or disobeying the rules laid down in the Section of Employee/Worker timing under the Act because it seems you forget to mentioned the change that you have made here in Office Timing.
I understand that these employees are working for your organization since a long time and they certainly have contributed much for your company but they must not forget that they all are just employees not a part of Management even they must respect and accept the decision of Management because they knows their management better being very old employees.
I agree with Mr. Simhan that one must take care of employee benefits while making policies but I don’t think that Management would take any step in this regard before considering effect/impact of these changes to their employees /Organization and employee benefits. Certainly these things would have considered and discussed with all heads of the departments and direct concerned before applying these changes.
Not every single employee can be consulted before making these changes whether she/he is an old or new employee.
Second, Management is not sitting there for few employees but for all and they have their own style and have to run accordingly. If Management has granted you to implement these changes or formulate the policies, you can go ahead and inform all employees by “Circular”
Third, I have never seen in my career that an employee has left the job just because he/she was not comfortable with office timing if they have never forced to work unconditionally.
From India, Gurgaon
Kishan as you said that you have formulated the policies with full support of your management or that your Management is ready to apply these norms; I don’t think you need to think over this issue more or before applying these changes in your organization you need to be granted by any employee whether he/she is old or new.
One must not question on the efficiency of Management or People who comes under Management. Making/ Formulating the policies for the Organization, is comes under the Management official work. And if these employees are not agreeing on these changes, they are doing the same and directly in oppose to Management.
If im not wrong, you have made the changes in your office timing as 9.00am to 5.00pm/6.00pm from your old timing 10.00am to 6.00pm/7.00pm. Change in Morning time, right? And I hope you are not forcing unconditional timing to them or disobeying the rules laid down in the Section of Employee/Worker timing under the Act because it seems you forget to mentioned the change that you have made here in Office Timing.
I understand that these employees are working for your organization since a long time and they certainly have contributed much for your company but they must not forget that they all are just employees not a part of Management even they must respect and accept the decision of Management because they knows their management better being very old employees.
I agree with Mr. Simhan that one must take care of employee benefits while making policies but I don’t think that Management would take any step in this regard before considering effect/impact of these changes to their employees /Organization and employee benefits. Certainly these things would have considered and discussed with all heads of the departments and direct concerned before applying these changes.
Not every single employee can be consulted before making these changes whether she/he is an old or new employee.
Second, Management is not sitting there for few employees but for all and they have their own style and have to run accordingly. If Management has granted you to implement these changes or formulate the policies, you can go ahead and inform all employees by “Circular”
Third, I have never seen in my career that an employee has left the job just because he/she was not comfortable with office timing if they have never forced to work unconditionally.
From India, Gurgaon
One thing that I learnt, as a student attending a Mmanagement Skills course, was never to ASS-U-ME; and ask for clarifications. That's why I ask questions when I enough information is not given and refrain from giving views.
Simhan
From United Kingdom
Simhan
From United Kingdom
I agree Sir but I have given the same what i have experienced in my career. I also have done the same process and responsible for formulating the policies in the past, therefore, I know this better and can understand his situation what he is going through now.
From India, Gurgaon
From India, Gurgaon
Dear all,
Fantastic views and knowledge shared by Sai,Simhan and Arora with their real time exp being placed behind the words , I would like to share my views on the same
Dealing with veteran Employees is a very common problem which we all face in the companies today , this is one of major challenges acknowledged by the industry
I would give you a very simple suggestion
" If you have to catch the big fish sometimes it is best to let go of the small fish "
Understand the concept and you will win lot many battles in future
Regards
chaitanya
From India, Bangalore
Fantastic views and knowledge shared by Sai,Simhan and Arora with their real time exp being placed behind the words , I would like to share my views on the same
Dealing with veteran Employees is a very common problem which we all face in the companies today , this is one of major challenges acknowledged by the industry
I would give you a very simple suggestion
" If you have to catch the big fish sometimes it is best to let go of the small fish "
Understand the concept and you will win lot many battles in future
Regards
chaitanya
From India, Bangalore
thanks to all for your valuable suggestions,
Dear Simhan,
Here are your answers.
How long have you been with the company?i joined this company 3 month back. before me here was no HR department.
You say that "..we formulate ....". Who are we? (HR department and Owner of the company)
Were the employees consulted before formulating policies about the working hours? Since starting of the company working hour were 10 to 6 for females and for males it was 7. but due to the new project and expansion of business, owner was not able to keep an eye on all employees in and out timings and in the winter for safety of girls he allowed female employees to leave at 5:30 in evening but only for winter. so we are not increasing working hours. It is same as earlier. Old employees are taking unwanted advantage of it.
What were the working practices before?
When you say they are doing lots of work, what is their total contribution as a percentage of the company's income and are their customers satisfied?
The person who are resisting the change are not dealing with the customers. they are related with the operations and admin department
From India, Aligarh
Dear Simhan,
Here are your answers.
How long have you been with the company?i joined this company 3 month back. before me here was no HR department.
You say that "..we formulate ....". Who are we? (HR department and Owner of the company)
Were the employees consulted before formulating policies about the working hours? Since starting of the company working hour were 10 to 6 for females and for males it was 7. but due to the new project and expansion of business, owner was not able to keep an eye on all employees in and out timings and in the winter for safety of girls he allowed female employees to leave at 5:30 in evening but only for winter. so we are not increasing working hours. It is same as earlier. Old employees are taking unwanted advantage of it.
What were the working practices before?
When you say they are doing lots of work, what is their total contribution as a percentage of the company's income and are their customers satisfied?
The person who are resisting the change are not dealing with the customers. they are related with the operations and admin department
From India, Aligarh
I am rather surprised to note that there are inequalities between the times expected of male anf female workers.
Even if people are not dealing directly with external customers, what is their toal contribution to the organisation's operation. If you can replace them then you can follow whatever the law permits if they do not conform. You put yourself in their position and see. If people have been allowed to go scot free, by custom and practice they have established new patterns ow working. The question is are they producing what is expected of them per day. I remember a case when we all had to work a 3.5 day week when there was power shortage due to miners' strike. Organisations found that the productivity increased. So, in a FMCG industry, the company reduced the working hours without any reduction in the output.
Have a nice day.
Simhan
From United Kingdom
Even if people are not dealing directly with external customers, what is their toal contribution to the organisation's operation. If you can replace them then you can follow whatever the law permits if they do not conform. You put yourself in their position and see. If people have been allowed to go scot free, by custom and practice they have established new patterns ow working. The question is are they producing what is expected of them per day. I remember a case when we all had to work a 3.5 day week when there was power shortage due to miners' strike. Organisations found that the productivity increased. So, in a FMCG industry, the company reduced the working hours without any reduction in the output.
Have a nice day.
Simhan
From United Kingdom
Management is so much flexible to the employee to make them comfortable in personal life. because management knows that employees are handling so much responsibilities. now management wants to reduce their work load, and make them comfortable towards their work. But now these employees have wrong attitude towards their work. They are fulfilling the work requirements but not following rules of management.
From India, Aligarh
From India, Aligarh
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