Hi guys, Could someone help me get a questionnaire on service delivery. My MBA research is on service delivery at university. I want to use the gaps model of service quality. Kundimika
From South Africa, Klerksdorp
From South Africa, Klerksdorp
Please search for SERVQUAL, SERVPERF, LIBQUAL, etc. What do you mean by "service delivery at university"? What service are you condisering for your study? Are you considering the service provided to staff (academic or non-academic) or students, or outside bodies?
Please see my posts on Research Methodology and MBA Projects at CiteHr.
Have a nice day.
Simhan
From United Kingdom
1621Please see my posts on Research Methodology and MBA Projects at CiteHr.
Have a nice day.
Simhan
From United Kingdom
I mean service provided to students by the university such as 1) teaching and learning 2. library services 3) catering and accomodation 4. IT services
From South Africa, Klerksdorp
From South Africa, Klerksdorp
Dear Kundimika,
They are all different services and you cannot use a single questionnaire for that. As i suggested please search the Web. You need to study about SERVQUAL concept popularised by Dr. Prasuraman, et. al., and digest it.
I have used that concept to improve Learning by taking student's views about teaching sessions.
Have a nice day.
Narasimhan
From United Kingdom
They are all different services and you cannot use a single questionnaire for that. As i suggested please search the Web. You need to study about SERVQUAL concept popularised by Dr. Prasuraman, et. al., and digest it.
I have used that concept to improve Learning by taking student's views about teaching sessions.
Have a nice day.
Narasimhan
From United Kingdom
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