I am sure there's enough proof on this thread by now that the TOI article in Kolkata was probably the resule more of a 3-person survey by a correspondent (as all newspaper surveys usually are unless the topic is politically sensitive, my apologies to the media industry but I have been a part of it to know the truth).
Also, there is no industry fault here, boys are only required to deliver pizza in required time limit within a short area, which is accessible in that much time without problem. Also, as mentioned earlier, there are no real free pizzas, only discounts on next purchase, and its a case of wrong advertising.
And btw, I usually speed across the road out of thrill... probably I am more dangerous than the Pizza delivery companies, lets start a thread about confiscating my driving license or something.
Really, all the posting in the last weeks only says one thing... the issue isnt really an issue.
From India, Ahmadabad
Also, there is no industry fault here, boys are only required to deliver pizza in required time limit within a short area, which is accessible in that much time without problem. Also, as mentioned earlier, there are no real free pizzas, only discounts on next purchase, and its a case of wrong advertising.
And btw, I usually speed across the road out of thrill... probably I am more dangerous than the Pizza delivery companies, lets start a thread about confiscating my driving license or something.
Really, all the posting in the last weeks only says one thing... the issue isnt really an issue.
From India, Ahmadabad
Dear All,
Phalgun
Look the point is not about a reckless person like you going crazy in the middle of the road and there is a law for it. The point is between furthering business at the cost of employee's safety, which I feel is not given any importance in India, because our life is very cheap.
South East Asia has discontinued it as Yukti said in the previous post and see the reason.
Archna
I donot know what made you said this?? Till after several requests you have not been able to produce any document where the police has given permission which you were talking about. Kindly walk the talk.
Regards,
SC
From India, Thane
45Phalgun
Look the point is not about a reckless person like you going crazy in the middle of the road and there is a law for it. The point is between furthering business at the cost of employee's safety, which I feel is not given any importance in India, because our life is very cheap.
South East Asia has discontinued it as Yukti said in the previous post and see the reason.
Archna
I donot know what made you said this?? Till after several requests you have not been able to produce any document where the police has given permission which you were talking about. Kindly walk the talk.
Regards,
SC
From India, Thane
Hi All,
I ve been getting many replies from my frenz n collegues on this topic and one of the reply I would like to share with you all which I recently recieved.
Dear Yukti,
though I would also like to be in the bracket of agreeing with you but if I’ll share with you the inside real story then I am sure you will also understand the depth of it and moreover non of the mnc keep such practices as their work ethics..
I have worked in pizza hut for about 7 years hence can share the real info., if the delivery is late it leaves a bad remark on their performance, yes if a delivery boy is having a delayed delivery record in his delivery performance tracker on a regular basis and not following all standards of traffic and customer care then he is either send for re-training or asked to work on a different station in the restaurant.
you will be amazed to know that they have audit happing once in a month by the delivery manager who follows the delivery boy right from the point a customer places the order - BOH prepares the pizza and packs it for delivery staff they carry it to the customers. the delivery manager observes and follows each and every step of the staffs till they deliver the pizza to the customer. it is very much possible to deliver the pizza in 30 min. if they follow all steps properly and if they miss on any point, the delivery manager does coach & counseling, fills the details in his performance tracker and analyze the need of tr. intervention or staff’s suitability as a delivery boy. This audit is done once in a month on every delivery boy.
Yes, not to deny the fact that MNC 's have their own way of putting pressure on their employees that’s why these delivery staff gives such excuses and reasons which are supported by emotions….
hey, i hope the clouds are clear from the sky..
From India, Mumbai
I ve been getting many replies from my frenz n collegues on this topic and one of the reply I would like to share with you all which I recently recieved.
Dear Yukti,
though I would also like to be in the bracket of agreeing with you but if I’ll share with you the inside real story then I am sure you will also understand the depth of it and moreover non of the mnc keep such practices as their work ethics..
I have worked in pizza hut for about 7 years hence can share the real info., if the delivery is late it leaves a bad remark on their performance, yes if a delivery boy is having a delayed delivery record in his delivery performance tracker on a regular basis and not following all standards of traffic and customer care then he is either send for re-training or asked to work on a different station in the restaurant.
you will be amazed to know that they have audit happing once in a month by the delivery manager who follows the delivery boy right from the point a customer places the order - BOH prepares the pizza and packs it for delivery staff they carry it to the customers. the delivery manager observes and follows each and every step of the staffs till they deliver the pizza to the customer. it is very much possible to deliver the pizza in 30 min. if they follow all steps properly and if they miss on any point, the delivery manager does coach & counseling, fills the details in his performance tracker and analyze the need of tr. intervention or staff’s suitability as a delivery boy. This audit is done once in a month on every delivery boy.
Yes, not to deny the fact that MNC 's have their own way of putting pressure on their employees that’s why these delivery staff gives such excuses and reasons which are supported by emotions….
hey, i hope the clouds are clear from the sky..
From India, Mumbai
Hello swastik,
Firstly, I told in my last mail I'll reconfirm the traffic police thing.
Secondly, By telling you to go out and explore the world means nothing personal, I apologise if you felt bad.. I just meant to go and speak to the delivery boys yourself.
Thirdly, Try and not being rude to people. I am not going to continue any discussion on this post.
Using "reckless person" for anybody in this kind of forum is a big Faux Pas.
Regards,
Archna
From India, Delhi
Firstly, I told in my last mail I'll reconfirm the traffic police thing.
Secondly, By telling you to go out and explore the world means nothing personal, I apologise if you felt bad.. I just meant to go and speak to the delivery boys yourself.
Thirdly, Try and not being rude to people. I am not going to continue any discussion on this post.
Using "reckless person" for anybody in this kind of forum is a big Faux Pas.
Regards,
Archna
From India, Delhi
Dear Archna,
Well, I also apologise if you feel bad and to be honest I had spoken with some delivery boys who agreed with the article and hence I posted. After looking at the post of Phalgun and you I also felt offended and thought of not discussing, but then I felt I should reply.
If you have been following my post I never use "rude" words, but I felt that after reading:
Phalgun
Am I wrong in saying somebody who speeds just for thrill as reckless?? Think of the amount of accidents which occur(Mumbai, BMW Case to name just two)
Archna, I am sorry again but being so much close in working with Statutory Authourities I have seen how most compnaies play with the words to hoodwink innocent persons.
I just request you to ask for the document in which Police had given them permission. I tell you they would not be able to show you.
Anyway, I am sorry to have offended you.
Kind Regards,
SC
From India, Thane
Well, I also apologise if you feel bad and to be honest I had spoken with some delivery boys who agreed with the article and hence I posted. After looking at the post of Phalgun and you I also felt offended and thought of not discussing, but then I felt I should reply.
If you have been following my post I never use "rude" words, but I felt that after reading:
Phalgun
Am I wrong in saying somebody who speeds just for thrill as reckless?? Think of the amount of accidents which occur(Mumbai, BMW Case to name just two)
Archna, I am sorry again but being so much close in working with Statutory Authourities I have seen how most compnaies play with the words to hoodwink innocent persons.
I just request you to ask for the document in which Police had given them permission. I tell you they would not be able to show you.
Anyway, I am sorry to have offended you.
Kind Regards,
SC
From India, Thane
Never Mind,
I think the point is driven across...
This thread has far outlived the importance of the topic.
Swastik, Kolkata Times is not a bible, and I am sure you havent taken the effort of going out and talking to a single delivery boy or restaurant owner from your end, and you are only building castles in the air from probably an "ivory tower". Everyone else who is posting here, has talked to the actual people who you are getting so emotional about.
I think you did manage to get everyone concerned, and a lot of people made effort to find out the truth, and you finally have got to admit that this thread is only being able to make a mountain out of a molehill..
And yea, this thread's outlived its evolutionary cycle, and I am not gonna post any more either.... there are larger things to worry about... my reckless driving and the danger to fellow Indians due to me, for instance :)
From India, Ahmadabad
I think the point is driven across...
This thread has far outlived the importance of the topic.
Swastik, Kolkata Times is not a bible, and I am sure you havent taken the effort of going out and talking to a single delivery boy or restaurant owner from your end, and you are only building castles in the air from probably an "ivory tower". Everyone else who is posting here, has talked to the actual people who you are getting so emotional about.
I think you did manage to get everyone concerned, and a lot of people made effort to find out the truth, and you finally have got to admit that this thread is only being able to make a mountain out of a molehill..
And yea, this thread's outlived its evolutionary cycle, and I am not gonna post any more either.... there are larger things to worry about... my reckless driving and the danger to fellow Indians due to me, for instance :)
From India, Ahmadabad
Dear Phalgun,
Well, let me tell you I have talked to few delivery boys myself who confirmed that prices where indeed deducted.
The issue has larger consequences, because, I donot know in which area of HR you are working but exploitations and low safety is balantly violated across industries for profit.
ESI and PF evasions are too common.
I have never stated to debunk them, but we should go in for products which have been ethically produce.
I think the difference can be seen the value the Japanese put on how the product been manufactured along with the quality is worth seeing.
REgards,
SC
From India, Thane
Well, let me tell you I have talked to few delivery boys myself who confirmed that prices where indeed deducted.
The issue has larger consequences, because, I donot know in which area of HR you are working but exploitations and low safety is balantly violated across industries for profit.
ESI and PF evasions are too common.
I have never stated to debunk them, but we should go in for products which have been ethically produce.
I think the difference can be seen the value the Japanese put on how the product been manufactured along with the quality is worth seeing.
REgards,
SC
From India, Thane
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