Hi All, I am Sumit Gupta, first year MBA student from a reputed B-school in Delhi. As part of my curriculum, I have to submit a report on "Grievance Management Systems". It would be great if someone could guide me in what process/structure should I follow in my report. I wanted to study the system in a few organizations in delhi and then add my inputs, but the problem is I am not able to find organizations which have a structured grievance mgmt system. If anyone can direct me to any such organization, it would be very helpful. I am also working on a questionnaire which I can send to my friends in different organizations to get information on the system that is being followed in their organization. Kindly suggest some questions that I can include in my questionnaire. Thanks a lot. Thanks & Regards, Sumit Gupta
From India, Calcutta
From India, Calcutta
Sumit, My company has canned Grievance Management System and/ or a Discipline Handling Procedure. Unfortunately, we are not giving this out for FREE. We are selling it because this is part of our Manuals For Sale. It is our business. If you have budget, please get in touch. One thing though: the system for a unionized company is different from those that are not unionized. Best wishes. Ed Llarena, Jr. Managing Partner Emilla Consulting (helps improve corporate governance in Asia and the Pacific Region)
From Philippines, Parañaque
89From Philippines, Parañaque
hey m doin my dissertation on grievience management .can u pls temme what all shud i include in it????pls reply asap nikita
From India, Delhi
From India, Delhi
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