Customer Relations And Service - Pdf Download

Deal All, I would like to share a PDF on Customer Relations and Service. I made this PDF for my Organisation to train the Staffs. Hope you all will like it.
18th January 2010 From United Kingdom, Preston

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customer realtions and services.pdf (2.11 MB, 1992 views)

Vinika, Presentation is very well done. Keep it up !! I liked the Quadrants you used the different kinds of customers' expectations. I think I am going to use them. That is very well thought. I dont know but until I see the Facilitator's Guide if you did include any of the Role Plays and Games that will supplement the PPT. Great Work !!
18th January 2010 From India, Hyderabad

Dear Anil,
Thanks.I'm happy that you like the presentation and of course you can use it too.Yes, I did include role plays related to our domain.
It gave a boost and enhanced the impact of my training.
19th January 2010 From United Kingdom, Preston