Customer Service Representative Tools - Free Download

I came across a wonderful customer service ppt that lists approximately 80 tools that one can use in difference scenarios. Some of the tools like:
Above and Beyond the Call of Duty
Acknowledge Customer’s Needs
Acknowledge without encouraging
Active Listening
Admitting Mistakes
Allowing Venting
Apologize
Appropriate Nonverbal
Appropriate Smiles
Arranging Follow-Up
Assurances of Effort
Assurances of Results
Audience Removal
Bonus Buyoff
etc..
Best of all that is a free download. <link outdated-removed> ( Search On Cite | Search On Google )
11th February 2010 From India, Hyderabad

Here is a comprehensive customer service presentation for the benefit of all. Hope you will find it useful
13th February 2010 From India, Hyderabad

Attached Files (Download Requires Membership)

Customer Service Tools.pdf (905.9 KB, 2585 views)

Thank you so much. this really helpful. my Laptop crashed and i lost all my data.. all this is so helpful to rebuild all my data.
24th May 2018 From India, Mumbai