SIR i went for an interview for recruiter they asked me about sla target but i dont know pls explai suresh
From United Arab Emirates, Dubai
11From United Arab Emirates, Dubai
hi,
(Service Level Agreement) Contractual service commitment. An SLA is a document that describes the minimum performance criteria a provider promises to meet while delivering a service. It typically also sets out the remedial action and any penalties that will take effect if performance falls below the promised standard. It is an essential component of the legal contract between a service consumer and the provider.
Faye
From United Arab Emirates, Dubai
(Service Level Agreement) Contractual service commitment. An SLA is a document that describes the minimum performance criteria a provider promises to meet while delivering a service. It typically also sets out the remedial action and any penalties that will take effect if performance falls below the promised standard. It is an essential component of the legal contract between a service consumer and the provider.
Faye
From United Arab Emirates, Dubai
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Sla.doc-iii_201 .doc
SLA Template.xls