Telephone Etiquettes For Telephone Operators At Hotel

hi, i have to make a module on telephone etiquettes for telephone operators at the hotel. pls help me.
15th March 2006 From India, New Delhi

I hope you receive this reply, since, I couldnt find the "Reply To" button and hence clicked on "Add Comment" Attached is a document that could meet most of what you are looking for.
16th March 2006

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telephone_handling_901.doc (67.5 KB, 2534 views)

HI i am looking for a word format- for calling a person to telephonic interview. can any one please help me Best Regards, BHKR
7th November 2013 From India, Hyderabad