Looking For Simple Quality Audit Sheet - DOC Download

Hi! This is Sheetal i am new to this site...am a Quality Anlyst in a BPO and i am looking for a simple and straightforward call quality evaluation form . i need basic parameters to evaluate the inbound calls .anyone to help me out with this?
6th May 2011 From India, Ghaziabad

Dear Sheetal, I have attached one sheet, i think i will help you. so kindly find the attached sheet.
6th May 2011 From India, Gandhinagar

Attached Files (Download Requires Membership)

Quality Audit.doc (50.5 KB, 3670 views)

Hi. This is Hemankshu. I am new to this site.... and a team leader in an International BPO and I am looking for a straightforward call quality evaluation form. I need basic parameters to evaluate the outbound calls. Anyone can help me out with this?
27th June 2015 From India, Kolkata