hello, friends
i am an customer care manager in maruti suzuki company, how can i know my customer is satisfied with my service or not. if not how can i satisfy them.plz give me the stisfaction ways to customers.
From India, Ahmadabad
i am an customer care manager in maruti suzuki company, how can i know my customer is satisfied with my service or not. if not how can i satisfy them.plz give me the stisfaction ways to customers.
From India, Ahmadabad
Conduct a survey of your customers and after analysing the results you can take steps to rectify the deficiencies.
From United Kingdom
1621From United Kingdom
hi, but in case of new establishment which is going to start what should be in mind to implement an effective customer satisfaction strategy or how can it be planned.......can you please share it with me, i will be grateful to you then.
From India, Calcutta
From India, Calcutta
Dear Suprio....,
Please tell me what is your role and what sort of an establishment are you considering. Are your customers consumers or other businesses? Have you searched the web for "customer satisfaction questionnaires?"
Have a nice day.
Simhan
A retired academic in the UK
From United Kingdom
Please tell me what is your role and what sort of an establishment are you considering. Are your customers consumers or other businesses? Have you searched the web for "customer satisfaction questionnaires?"
Have a nice day.
Simhan
A retired academic in the UK
From United Kingdom
Hello Sir,
Thanx for replying, actually it is a new dealership of a well known four wheeler company which is going to start and I am selected there as a manager customer care, after my M.B.A it is a golden opportunity for me to do something and to prove myself. That is why I am confused that how to start the journey of my career.
It is totally a customer based service and that is why I want your help & support.
It will be great to have suggestions from you and I am waiting for that.
From India, Calcutta
Thanx for replying, actually it is a new dealership of a well known four wheeler company which is going to start and I am selected there as a manager customer care, after my M.B.A it is a golden opportunity for me to do something and to prove myself. That is why I am confused that how to start the journey of my career.
It is totally a customer based service and that is why I want your help & support.
It will be great to have suggestions from you and I am waiting for that.
From India, Calcutta
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Effective Interaction with the Customers - 25 mar.doc
Service Magic - The Art of Amazing Your Customers.pdf
Chapter XVII - Operations Management Managing Quality Efficiency and Responsiveness to Customers.ppt