Hi
As an HR Pro, we always do counseling for those who violate the standards and act wilfuly etc
i have the read beautiful article on counseling at workplace, may be of use to all
Given below is a partial indicative list of situations that call for counseling from a superior to his subordinate:
Counselor should help the person being counselled to:
Counseling Skills
Venkat
From India, Madras
12As an HR Pro, we always do counseling for those who violate the standards and act wilfuly etc
i have the read beautiful article on counseling at workplace, may be of use to all
- Counseling is interviewing the person being counselled and helping to solve his problems through human approach of sharing and guidance.
- Counseling is sitting down in private setting for an open discussion with an employee. Sometimes it is to pay a sincere compliment, sometimes it is to solve a problem that is hurting productivity/effectiveness, sometimes it is because an employee violated your discipline line and you need to talk about improvement in his behavior.
- It is communicating one to one, in private. It is interviewing- it's a two way dialogue and not one way sermonizing or advising.
- It is encouraging the other person to to talk about himself so that the problem and it's reasons emerge clearly and solutions can be worked out.
- One of the most important counseling skills is being a good listener.
- In an organization, counseling can be done by the team leader, supervisor or manager or one can seek the expertise and assistance of an in-house or external professional counselor.
Given below is a partial indicative list of situations that call for counseling from a superior to his subordinate:
- When an employee violates your standards.
- When an employee is consistently late or absent.
- When an employee’s productivity is down.
- When one employee behaves in such a way that productivity of others is negatively affected.
- When two employees have a conflict that is becoming public and it is affecting the work.
- When you want to compliment an individual.
- When you want to delegate a new task.
- When you disagree with an employee’s life style
- When you are upset.
- When you dislike the personality of an employee.
- Choose an appropriate, quiet and private location.
- Make sure that you are not disturbed during the counseling session.
- Take care that you have allowed sufficient time to the the person you are counseling and that he is not being rushed into it.
Counselor should help the person being counselled to:
- Tell his story.
- Look out for new perspectives.
- Clarify the issues.
- Identify areas for change.
- Set goals.
- Develop action plan.
- Review progress.
Counseling Skills
- Listen carefully.
- Demonstrate empathy.
- Do not make judgments.
- Understand emotions/feelings behind the story of the person being counselled.
- Question with care.
- Ask open ended questions.
- Reflect back, summarize and paraphrase so that the understanding is correct and complete.
- Use appropriate body language.
- Do not show superiority or patronage.
- Structure
- Listen (active and empathic)
- Be silent (when required)
- Respond
- Reflect
- Question
- Interpret
- Person being counselled may not have trust in his counselor (normally, his superior) or the organization.
- Suspicion over the level of confidentiality.
- Organization's constraints on using it's resources, time and efforts.
- Lack of skills of the counselor.
- Helps the person being counselled to understand himself.
- Allows the individual to help himself.
- Assists in understand the situations more objectively.
- Facilitates to look at the situations with a new perspective.
- Develops positive outlook.
- Motivates to search for alternate solutions to problems.
- Helps in superior decision making.
- Prepares the person to cope with the situation and the related stresses.
Venkat
From India, Madras
Wow. That is a great list, and I will share it with my collegues. I want to give you one too. The owner of this list emails a free workplace wellnes or productivity tip sheet for the asking. You can retrieve it here. It is a pdf: Free Tip Sheet for Asking
From United States
From United States
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