Capturing Knowledge
Despite difficulties, companies have developed and implemented powerful knowledge-based strategies, since knowledge is an asset. Investing in knowledge assets is tricky. Nevertheless, companies need to have a knowledge pool to fight competition and win. In many service industries, the ability to identify best practices and spread them across a dispersed network of locations is a key driver of value. Such a strategy can create powerful brands that are continually refreshed by the knowledge of how to serve customers better. In such circumstances, it may be impossible to tell whether the value has been created by the brand or by knowledge. The two are inseparable.
Mc Kinsey defines a four-steps method to identify and implement a knowledge strategy:
The four-step method
Ask diagnostic questions: To find out where and how knowledge matters in the business, pose questions like:
Are exciting ideas emerging within the company, but failing to be commercialised?
If our company has more money than ideas, are there opportunities to form partnerships with companies that may be more "in the flow" of innovative ideas?
Could our best practices be applied to the activities of competitors or related firms? If so, should we consider acquisitions or joint ventures?
Understand the implications of knowledge for organisational design: Owing to the characteristics of knowledge assets, a traditional organisation design may not work in a knowledge environment. The need to manage tacit knowledge imposes a natural limit on the size of operating units.
# Adjust the company's external posture and conduct:
The fragmentary nature of knowledge and the possibility of increasing returns imply that the value of a knowledge business can be enhanced by action in the right direction. Information creates standards and its assimilation and dissemination is vital to the growth of an organisation.
# Measure and monitor knowledge:
The tacit and "soft" nature of knowledge suggests that knowledge development cannot be measured. Credible measurement systems are a powerful means of driving a knowledge strategy forward. For example: WM-data monitors the utilisation of its consulting personnel every week. It tracks the value added per revenue earning to its staff members. It measures long-term indicators like stability, the average age of personnel, the stability and longevity of the customer base, and the development of competence in its knowledge workers. These act as measures for monitoring knowledge.
Thus, successful knowledge strategies encompass almost every aspect of a company's organisational design and are the lifeline to an organisation's survival today.
Do share your inputs.
CHEERS
ARCHNA
From India, Delhi
113Despite difficulties, companies have developed and implemented powerful knowledge-based strategies, since knowledge is an asset. Investing in knowledge assets is tricky. Nevertheless, companies need to have a knowledge pool to fight competition and win. In many service industries, the ability to identify best practices and spread them across a dispersed network of locations is a key driver of value. Such a strategy can create powerful brands that are continually refreshed by the knowledge of how to serve customers better. In such circumstances, it may be impossible to tell whether the value has been created by the brand or by knowledge. The two are inseparable.
Mc Kinsey defines a four-steps method to identify and implement a knowledge strategy:
The four-step method
Ask diagnostic questions: To find out where and how knowledge matters in the business, pose questions like:
Are exciting ideas emerging within the company, but failing to be commercialised?
If our company has more money than ideas, are there opportunities to form partnerships with companies that may be more "in the flow" of innovative ideas?
Could our best practices be applied to the activities of competitors or related firms? If so, should we consider acquisitions or joint ventures?
Understand the implications of knowledge for organisational design: Owing to the characteristics of knowledge assets, a traditional organisation design may not work in a knowledge environment. The need to manage tacit knowledge imposes a natural limit on the size of operating units.
# Adjust the company's external posture and conduct:
The fragmentary nature of knowledge and the possibility of increasing returns imply that the value of a knowledge business can be enhanced by action in the right direction. Information creates standards and its assimilation and dissemination is vital to the growth of an organisation.
# Measure and monitor knowledge:
The tacit and "soft" nature of knowledge suggests that knowledge development cannot be measured. Credible measurement systems are a powerful means of driving a knowledge strategy forward. For example: WM-data monitors the utilisation of its consulting personnel every week. It tracks the value added per revenue earning to its staff members. It measures long-term indicators like stability, the average age of personnel, the stability and longevity of the customer base, and the development of competence in its knowledge workers. These act as measures for monitoring knowledge.
Thus, successful knowledge strategies encompass almost every aspect of a company's organisational design and are the lifeline to an organisation's survival today.
Do share your inputs.
CHEERS
ARCHNA
From India, Delhi
dear archana,
one more good post by you.
Now we are in knowledge-era. as you said, the present knowledge-era cannot be measured directly. The growth of the personnel, organisation, stablity, style of functioning are tools to measure the knowledge to some exent.
knowledge makes a person to have think differently....thinking makes way........will power enables to face the challenge, compete and reach the goal.
your post would help the people to share the knowledge and also implement wherever it can be.
wishes
senthil raj
From Costa Rica, San José
one more good post by you.
Now we are in knowledge-era. as you said, the present knowledge-era cannot be measured directly. The growth of the personnel, organisation, stablity, style of functioning are tools to measure the knowledge to some exent.
knowledge makes a person to have think differently....thinking makes way........will power enables to face the challenge, compete and reach the goal.
your post would help the people to share the knowledge and also implement wherever it can be.
wishes
senthil raj
From Costa Rica, San José
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