Hi Friends,
I have recently joined a company into power domain and I take care of Customer Service Trainings.I am suppose to create a Training Academy sort of framework, and overview of trainings a person will attend in coming 5 years.Pls share your valuable inputs.
Regards,
Monica
From India,
1I have recently joined a company into power domain and I take care of Customer Service Trainings.I am suppose to create a Training Academy sort of framework, and overview of trainings a person will attend in coming 5 years.Pls share your valuable inputs.
Regards,
Monica
From India,
Dear Monica,
If you are going to conduct trainings on customer service then your training should revolve around the following KPIs:
a) Increase in Customer Satisfaction Index (CSI) because of the training
b) Decrease in customer attrition ratio because of the training
c) Decrease in cost arising out of poor customer service
d) Reduction in the turnaround time per call
and so on...
Earlier, I had given exhaustive reply on the employee training. You may click the following link to refer it:
https://www.citehr.com/523786-traini...ml#post2222367
For further queries, feel free to contact me.
Thanks,
Dinesh Divekar
From India, Bangalore
If you are going to conduct trainings on customer service then your training should revolve around the following KPIs:
a) Increase in Customer Satisfaction Index (CSI) because of the training
b) Decrease in customer attrition ratio because of the training
c) Decrease in cost arising out of poor customer service
d) Reduction in the turnaround time per call
and so on...
Earlier, I had given exhaustive reply on the employee training. You may click the following link to refer it:
https://www.citehr.com/523786-traini...ml#post2222367
For further queries, feel free to contact me.
Thanks,
Dinesh Divekar
From India, Bangalore
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