Hi,
This is related to a BPO scenario.
I worked with a small company for 3 months. I was appointed as a trainer. This is mentioned in the offer letter. Later they asked me to take calls which I refused to do. I quit the company without a notice as they were forcing me to take calls.
I need the relieving letter from the company which they aren't ready to. What do u do?
From India, Mumbai
This is related to a BPO scenario.
I worked with a small company for 3 months. I was appointed as a trainer. This is mentioned in the offer letter. Later they asked me to take calls which I refused to do. I quit the company without a notice as they were forcing me to take calls.
I need the relieving letter from the company which they aren't ready to. What do u do?
From India, Mumbai
Dear Friend,
See, actually first for most you have left the job without giving notice that is totally wrong step you have taken.
Secondly as a trainer this is your primary KRA to receive the calls to trained the employees concerned with. Hence you cannot refuse to do the same.
Now the solution of this problem is that you have to serve notice period or you have to give salary as per the norms of the company in lieu of.
Rgds
From India, Mumbai
19See, actually first for most you have left the job without giving notice that is totally wrong step you have taken.
Secondly as a trainer this is your primary KRA to receive the calls to trained the employees concerned with. Hence you cannot refuse to do the same.
Now the solution of this problem is that you have to serve notice period or you have to give salary as per the norms of the company in lieu of.
Rgds
From India, Mumbai
""Secondly as a trainer this is your primary KRA to receive the calls to trained the employees concerned with. Hence you cannot refuse to do the same.""
The concerned person was being made to receive calls himself.
That is different from training people to receive calls.
No doubt the trainer has to receive a few calls and demonstrate skill in receiving and answering calls professionally,but making it a routine is obviously not what a trainer is appointed.
From what the querist has posted,one can only assume details,since he has not joined discussion after posting his question.
From India, Pune
The concerned person was being made to receive calls himself.
That is different from training people to receive calls.
No doubt the trainer has to receive a few calls and demonstrate skill in receiving and answering calls professionally,but making it a routine is obviously not what a trainer is appointed.
From what the querist has posted,one can only assume details,since he has not joined discussion after posting his question.
From India, Pune
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Resignation cum relieving letter.doc