Need To Track And Record Employee Queries - XLS Download

Hi everyone,
I have been given the task of handeling employee queries (Employee Relations).
I need a form or format were I could track these problems and queries so that all the solutions to these queries could also be documented.
I'm not very sure if any one implements such kind of a process or system, but if any of you guys have such a format, Plz send it accross A.S.A.P.
Regards,
Karl
28th July 2007 From India

Hi,
Its me Again.
I have attached a format that I have drafted.
I'm looking at a format that is better that the one I have and would like to see If any one has a process that tracks and records employee greavences and their solutions.
Hope some of you can share the process you all use for the same.
Karl
28th July 2007 From India

Attached Files (Download Requires Membership)

employee_issues_traker_865.xls (22.0 KB, 1244 views)

employee_issues_traker_993.xls (22.0 KB, 505 views)

employee_issues_traker_993.xls (22.0 KB, 331 views)

tracking and recording any process info has advantages on how to measure productivity for that process eg what is the cycle time and direct/ indirect costs involved if an employee wishes to apply for a loan from PF or change in contact details etc.
cycle time, bottlenecks, redundant information flows, whether activity is value added/enabling or simly non value addition etc etc all help in palnning improvements later.
surya
29th July 2007 From India, Delhi

Hi,
Surya, Thanks for the suggestion. I find it a little difficult to understand few of the mentioned concept you have posted.
Plz mail me a format if you have one so that understand it better.
Warm Regards,
Karl
30th July 2007 From India